Senior Fashion Client Insight Manager

Job description

Job Purpose: CHANEL’s long-term objective is to grow qualitatively and build long-term brand values for clients of today and tomorrow powered by sharper client insights and winning commercial paths. With rapid client growth and rising expectations, we must solidify our data foundation, defend high-quality client data, and continuously translate client behavior and product insights into actions. This role is a key contributor to shape the client vision through intelligence for Fashion China, deliver actionable insights to drive business growth through close partnership with client team and cross-functional stakeholders, support client priorities and strategic planning activities, strengthen data governance and quality, accelerate dashboard building and automation Key Responsibilities: Develop client-centric insights to make informed decisions on strategic priorities (30%) Develop analysis and derive insights for actions based on business needs and urgency; lead in-depth and end-to-end full analysis from issue definition, topic scoping, analytical framework development and recommendations. Exemplary topics are such as recruitment analysis, client behavior movement, boutique turnaround/growth plan Transform complex findings into clear narratives and engaging visualizations tailored to different audiences; present insights with concise implications, recommended actions and measurable impact Consolidate scalable, replicable and clearly articulated modelling/analytical approach for future uses (i.e. forecasting model) Collaborate with Retail/Merchandizing/Styling/Boutique Mgmt. teams through the analysis process and skillfully socialize the findings to collect/validate insights to ensure a smooth landing on recommendation across different teams Provide regular data intelligence to support opportunities identification and optimization (40%) Develop reports as well as tactical data intelligence support for key partners to further empower them in identifying and modifying client opportunities and action plans, both at national / BTQ level Develop regular/ad-hoc mgmt. reporting, incl. but not limited to monthly client report, collection performance report, rolling forecast, etc. Manage the pipeline of client data support requests, prioritize with intentions/impacts and deliver on time and on quality Establish the Client Analysis & Sharing platforms, conduct sharing session for key business partners and wide client community Support Regional and Global counterparts as key local contact in terms of client data related systems and projects, participating in and contributing toward stakeholder communication and workshops, development roadmap alignment, cross-broad data study and application, system mapping and integration Accountable for client data foundation, automation and governance (20%) Oversee the overall reporting landscape and dashboard architecture, to ensure user friendly, stick to “less is more” principles, and optimize per business priorities Oversee the client data foundation & governance for Fashion China, including CRM infrastructure, client data and profile management, KPI glossary, and robust data quality defense (standards, monitoring, remediation) while ensuring compliant data usage governance under PIPL, in collaboration with cross-function/cross-division stakeholders, IT and legal partners Partner with IT/vendors to strengthen data flows feeding China data platform/Power BI dashboards, implement quality gates, and ensure a single source of truth for prioritized KPIs Initiate and lead BI tools and online dashboard development, accelerating building and automation Be pioneer in AI use cases ideation and adoption to streamline work process, increase business impacts with efficiency People Development & Leadership (10%) Provide strong leadership and proactive talent management Oversee the day-to-day activities, set clear goals, and ensure accountability for deliverables Develop team strategic thinking capabilities and data literacy: build skill matrix and development plans, provide structured training (tools, KPI logic, insight storytelling) and create a learning environment to continuously upskill the team Succession planning & talent pipeline: identify key roles/skills, build backup coverage, delegate and stretch assignments, and ensure structured knowledge transfer to reduce key-person dependency and secure continuity Foster an environment of collaboration, continuous learning, growth mindset and high performance W hat you can bring to the team Required Competencies At least 10 years’ working experience in client intelligence and/or client strategy roles S trategy consulting experience is preferred Demonstrated experience in the DTC premium retail i s highly preferred; direct client data experience is a must Strong understanding of luxury retail / clienteling and how insights translate into boutique actions and client experience Proven track of successful project experience by adopting a hypothetical-driven problem-solving approach to identify key business questions, break down into issue architectures and propose clear data analytical framework Data storytelling & visualization: ability to translate analysis into executive-ready narratives and intuitive dashboards Strong multiple stakeholder management & influencing with collaborative mindset Strong program & project management experience be able to lead complex cross-functional workstreams Excellent People management, proven track of experience in managing a sizable team in the past with strong coaching skills Experience working with IT/Data teams on full dashboard development cycle (from business requirements to UAT) is a strong plus Personal passion for AI/GenAI is a strong plus, with demonstrated works using AI