Senior Field Service Engineer (f/m/d)

Job description

We see the potential inside everything and everyone. Starting with you. Orbem uses AI to industrialize MRI, delivering non-invasive insight into everything from fruits to eggs to the human body. We are transforming what is becoming the world's largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future. Headquartered and founded in Munich, Germany, with an office now in Houston, Texas, our world-class team is scaling inside-out technology to transform how humanity sees and understands biological matter. Help us see what's possible. Join us. YOUR ROLE As a Senior Field Service Engineer, you are the senior technical authority in the field for keeping Orbem's systems running reliably, at customer sites and in our own labs. You own the end-to-end resolution of complex, unplanned service incidents from start to finish, acting as the escalation point when others can't crack a problem. You adapt solutions to local site conditions, mentor junior Field Engineers, and help build the maintenance playbooks that don't fully exist yet. You're also fully qualified to guide installation efforts when the team needs additional senior capacity, making you one of the most versatile and trusted members of our Field Operations team. Note: Travel is required up to 70% (mainly in the EU); a European driver's license is required. YOUR DAY-TO-DAY - Own end-to-end diagnosis and resolution of complex, previously unresolved, or urgent service incidents at customer sites and in our internal labs, without needing to escalate for a resolution. - Act as the primary escalation point for difficult repairs raised by junior Field Engineers or Field Service Engineers, and the go-to technical contact for suppliers/partners on-site. - Thoughtfully tailor maintenance and troubleshooting approaches to local site conditions, documenting the rationale for any deviation from standard procedure. - Own the creation and continuous improvement of maintenance and service SOPs/checklists, driving the PDCA cycle for the servicing function. - Mentor and coach junior Field Engineers/Field Service Engineers on troubleshooting best practices and technical judgment. - Lead Site Visit Checklist execution and technical problem-solving during installation and upgrade projects when deployed as senior surge capacity. - Act as the primary technical feedback loop to Engineering, interpreting field/lab findings, escalating risks, and proposing solutions rather than just reporting raw data. Your responsibilities include: Trusted to own the technical resolution of complex, high-stakes service incidents from first response through root cause, supplier coordination, and documentation, while serving as the senior technical anchor for the wider Field Operations team across both servicing and installation work. YOUR EXPERIENCE AND SKILLS - You have significant, hands-on experience diagnosing and resolving complex electrical, mechanical, or automation issues in an industrial or field-service environment, ideally including experience as the senior/primary troubleshooter on a team. - You have strong working knowledge of electrical diagrams, AutoCAD, and automation/networking concepts (PLC, Modbus, or similar). - You are comfortable being the final escalation point for urgent, unplanned technical issues, making autonomous, well-reasoned decisions under time pressure without waiting for sign-off. - You have experience mentoring, training, or informally guiding less experienced technical colleagues. - You have experience creating or improving technical SOPs, checklists, or maintenance processes, not just executing them. - You are willing to travel extensively and can react to short-notice, urgent dispatch needs, including occasional weekend or after-hours support. - You hold, or are willing to obtain, relevant electrical/technical certifications (e.g. EFK-equivalent). - You are fluent in English (written and spoken), our working language. - You are fluent in Italian (written and spoken), enabling direct, seamless support for our growing base of Italian customers and sites. WHAT MAKES YOU STAND OUT - Experience servicing MRI systems, medical devices, or other highly regulated industrial equipment; a track record of standing up a maintenance function or service SOPs from scratch in a scale-up environment. - Additional working proficiency in German and/or Spanish is a strong plus, further extending our on-site language coverage across Europe. FIT TO OUR VALUES - We Own Every Challenge: we enjoy complexity and thrive under uncertainty. - We Strive for Better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving. - We Imagine New Frontiers: we think beyond “doable” and “reasonable”. We design a sustainable and healthy future together. WHAT WE OFFER INTERNATIONAL ENVIRONMENT: - Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges. COMPREHENSIVE BENEFITS: - Stock Options: Share in Orbem’s success. - Relocation Support: Seamless support for your move to Germany. - Learning & Development: €1,750 annual budget for personal growth. - Fitness Membership: Access to Urban Sports Club or Wellpass. - Childcare Reimbursement: Support for Kita/Kindergarten fees. - Deutschland Ticket: Full coverage of public transportation. WORK-LIFE INTEGRATION: - Flexible Hours & Home Office: Work when and where it suits you. - WFH Perks: Get €185 to upgrade your home office + an external monitor on us! - 30 Days Paid Leave: Plenty of time to recharge. - Personal Leave: Flexibility for life’s important moments. - Work From Anywhere: Experience new cultures and environments for up to 60 days per year. Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology. In our scale-up environment, you'll have the freedom to lead your projects and make an impact. We provide a platform for you to explore, innovate, and define your vision for the future. At Orbem, we're committed to helping you discover your strengths, and while we aim to teach you, we also want to learn from you. Your Team: You'll become part of our diverse and international team. Learn more about the team members, their work, and challenges here: https://orbem.ai/company/ At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!