Senior Field Service Engineer - Site Lead MOCVD

Job description

**Challenge the future at AIXTRON. Challenge the impossible — are you ready?** **AIXTRON SE** is a leading equipment manufacturer for the semiconductor industry and the market leader in complex deposition processes for compound semiconductors. Founded in 1983, the company has grown into a global technology leader publicly traded on the German stock exchange. **AIXTRON Inc**., serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners. **Growing markets** Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum. **Vacancies** At AIXTRON Inc we are looking for experienced Site Lead Engineers to work together with our customers to lead the installation, qualify, and sustain state-of-the-art (Metal Organic) Chemical Vapor Deposition (MO)CVD equipment in R&D and high-volume manufacturing. If you value a medium‑sized company culture with fast decision cycles, along with the diverse, complex challenges typical of a larger organization, we offer the ideal environment. **Job Description:** In the role of “site lead engineer”, you are responsible as the project manager for leading the installation of our (MO)CVD semiconductor equipment from pre-installation activities to technical acceptance by customer. You will also serve as a liaison between customers and all components of the company throughout the process. After technical acceptance of the semiconductor equipment, the Site Lead Engineer will lead all support in the operations, maintenance, repair, and upgrade of the equipment. Finally, the position will direct all field service and process engineers on-site and is responsible for maintaining a high level of customer satisfaction while representing the interests of the company. ### **Your Challenge** - Lead & coordinate with the customer on facility requirements, reactor pre-installation, hardware & software acceptance, & process acceptance, including resources and schedule planning. - Lead the troubleshooting, repair, preventative maintenance, predictive maintenance, and system monitoring of Aixtron reactors at customer’s site according to the on-site service contract or as part of key account management. - Will also perform upgrades, warranty/service repairs, troubleshooting, preventative maintenance, predictive maintenance, system monitoring, and system installation as needed. - Act as a company liaison: provide status reports, respond to requests for additional information, address customer concerns, advise customer of schedule changes, updates on required parts availability, and assist in parts identification. - Provide accurate documentation on all system problems and actions taken. - Meets with customers on a regular basis to address problems/issues. - Manages and maintains all reports on customer issues, tools status and quality, and escalates to Aixtron support. - Coordinates and leads Joint Action Plan meetings with the customer. - Prioritize tasks and allocate required resources of parts and manpower, including during off-hours, weekend, and holidays, when needed. - Train less experienced employees and customer representatives on equipment operations, maintenance, and reactor monitoring. **Physical Demands:** - Frequent standing; occasional bending and squatting - Might be requested to work off-hours, including weekends, up to 12-hour shifts & lift up to 50 lbs. - Must be able to participate in clean room contamination exposure prevention requirements, such as wearing appropriate apparatus (SCBA), etc. **Qualifications/Requirements:** - A Bachelor’s Degree (MS or PhD preferred) in Engineering or equivalent experience and knowledge. - At least 5-7 years of experience in R&D and/or production environment within the semiconductor industry as project and/or team lead, Sr. Hardware Engineer, or Sr. Process Engineer. Direct experience with compound semiconductor & MOCVD operations, maintenance, hardware engineering, and process engineering is a plus. - Knowledge of mechanical, electrical, instrumentation, pneumatics, fluids, thermodynamics, materials, chemistry, vacuum systems, robotics, and electro-mechanical control system diagnostics procedures for semiconductor capital equipment or similar equipment. - Adept in mechanical drawings, electrical schematics, hand tools, multimeter, Helium leak checker, and high purity gas supply systems. - A high level of written and oral communication skills is required.This position will be required to interface across all functions of the customer’s and Aixtron’s organization. - The ability to travel domestic and internationally at least 20-30% of the time. **Working knowledge in the following areas is highly desirable:** -> Root Cause Analysis (RCA) & Corrective Action Preventive Action Request (CAPAR) -> Data Collection & Statistical Process Control (SPC) -> Characterization methods used in semiconductor manufacturing -> Hardware to Process Interrelations -> Project Management/Supervisory Experience -> Generating KPI reports for OEE, Yield, & Throughput -> Fab/Production Automation & Enterprise Resource Planning Systems -> Contamination Control in semicoductor manufacturing -> LEAN & Six Sigma Concepts used in production environment -> Quality Control Systems & Process Change Control -> Generation of SOPs -> Didactic training skills at different technical levels -> Continuous Improvement Programs ### **We offer** - A challenging and innovative work environment with strong growth potential - Flat hierarchies and direct interdisciplinary collaboration - Exposure to state-of-the-art semiconductor technologies and methods - An international and highly motivated team environment - Continuous technical and personal development through factory, field, and self-paced training - A wide range of employee benefits