Senior Field Service Engineer – Substation Automation Systems

Job description

Location: Madrid, Madrid, Spain Job ID: R0131734 Date Posted: 2026-07-01 Company Name: HITACHI ENERGY SPAIN, S.A.U. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: The opportunity Join a global team at the forefront of the energy transition, helping customers maximize the performance, reliability, and lifecycle value of their critical power infrastructure. As a Senior Service Engineer , you will play a pivotal role in delivering advanced technical services across complex automation and control systems, ensuring safe, efficient, and resilient operations. In this highly autonomous role, you will combine deep technical expertise with a strong customer focus, leading commissioning, troubleshooting, upgrades, and service activities that directly contribute to customer success. Acting as a trusted advisor and technical reference, you will work closely with customers and cross-functional teams to solve complex challenges, drive continuous improvement, and support the digitalization and modernization of power networks worldwide. How you’ll make an impact Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment. Diagnose root causes of technical issues and implement effective corrective and preventive actions. Execute service activities in compliance with technical standards, quality requirements, Health and Safety procedures, contractual requirements, and regulatory standards. Act as the main technical interface and point of contact for customers during service execution and after-service follow-up, maintaining strong relationships and ensuring high levels of customer satisfaction. Support customer training, technical briefings, and on-site guidance when required, providing clear technical explanations, recommendations, and improvement proposals. Provide technical input for service quotations, upgrades, and retrofit opportunities. Coordinate with service coordinators, project managers, engineering, and supply chain teams to ensure efficient execution. Your background 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities Background in customer-facing roles, working independently on-site and managing technical responsibility Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks Knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial. Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation Flexibility to travel nationally and work on sites when required. Travel is expected to be limited and will vary based on project and customer needs, typically ranging from 0% to 20%. Native-level Spanish and a minimum C1 level of English More about us We offer a holistic range of competitive benefits to support your financial, physical, and mental wellbeing, as well as your personal development. We want you to truly thrive with us – in work and out. Depending on your experience and role level, benefits may include: Annual Incentive Plan, Flexible Working, Meal Allowance, Life Insurance, Medical Check-up, Psychological Assistance, Language Trainings, Coaching & Assessments. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.