Senior Field Solutions Engineer

Job description

**About the Role at RobCo** RobCo is building the category of Autonomous Industrial Robotics and we're doing it fast. We believe that automating the ordinary frees humans to do the extraordinary, and we're building the end-to-end robotics infrastructure to make that possible - hardware, software, and AI in one stack that just works. To further expand our team, we are looking for you as **Senior Field Solutions Engineer** to join our Austin-based team. Your role will be central to ensuring successful implementation and ongoing performance of our robotic solutions at customer sites throughout the United States. You will play a critical part in scaling our solutions and providing technical leadership and support. **Your Responsibilities** - **Development and Testing:** Take ownership of robotic solution concepts from detailed design through development, testing, deployment, and ongoing support within our Austin facility and at customer locations. - **Customer Deployment and Integration:** Lead the technical deployment and commissioning of RobCo's robotic automation systems at customer sites, ensuring seamless integration with existing production environments. Lead on-site robotics deployments by coordinating and directing cross-functional team members across engineering, design, assembly, test, operations, and field teams — ensuring clear ownership, accountability, and execution priorities across all deployment activities, and driving alignment so deployments remain on schedule and operational objectives are achieved. - **Project Leadership:** Plan, coordinate, and document customer projects from initial scoping through to successful commissioning, delivering robust and reliable solutions. Own program management activities including project planning, timeline creation, milestone tracking, dependency management, risk identification, and maintenance of risk mitigation plans/registers. Establish structured deployment plans, daily priorities, and action tracking for all participating team members to ensure efficient execution and rapid issue resolution during deployments. - **Operational Scalability:** Design, implement, and continuously improve scalable operational processes, mechanisms, and team workflows that increase execution efficiency, standardization, and organizational scalability. Identify operational gaps and proactively build systems, tools, and best practices that enable teams to scale effectively across multiple deployments and projects. - **Customer-Centric Approach:** Deeply understand and articulate customer needs, translating complex requirements into straightforward, effective automation solutions. - **Technical Support and Training:** Provide comprehensive on-site support and training, assist in troubleshooting, and ensure customer satisfaction through responsive and effective service. - **Documentation:** Develop detailed technical documentation, user manuals, and operational guides to support customer understanding and effective use of our systems. - **Innovation and Feedback:** Collaborate closely with RobCo's hardware and software teams by providing insightful feedback, contributing to the continuous improvement of our technology. **We're looking for someone who has:** - Bachelor's degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, Robotics, or related technical field. - 5+ years of experience deploying large autonomous systems. - Demonstrated ability to independently lead complex projects end-to-end with no oversight, taking full ownership of execution, delivery, and outcomes. - Acts as a highly autonomous leader capable of proactively identifying and resolving obstacles, driving decisions, and escalating only critical business risks when necessary. - Demonstrates strong leadership presence, operational decision-making, and accountability in fast-paced deployment environments while maintaining a high standard of execution and team coordination. - Strong problem-solving skills, proactive attitude, and ability to work collaboratively across internal teams and customers. - Structured, clear communicator with strong documentation skills. - Flexibility and willingness to travel regularly within the United States. - Fluent in English; additional language skills (e.g., German or Spanish) advantageous but not required. **Why join RobCo?** - Develop modular, software-defined robotics solutions with us that set new standards in automation. - Help us build robots equipped with state-of-the-art AI that perceive their environment, analyze data, and make intelligent decisions in real time. - As part of a very dynamic and fast-growing scale-up, you will take on responsibility from day one, drive your own projects, and see the direct impact of your work. - Flat hierarchies, open communication, and regular 360° feedback enable fast decisions and support your professional and personal development. - Competitive compensation and benefits package - including medical, dental, and vision coverage, plus a 401(k) plan. - Unlimited paid time off incl. major holidays. - Company-sponsored onboarding and team offsites in Germany. **About RobCo** Founded in Munich in 2020, RobCo leads the transition toward fully Autonomous Industrial Robotics. Our mission is to deploy RobCo in every factory - solving the industrial labor shortage through end-to-end robotics that just works. Powered by Physical AI, our solutions combine a scalable modular hardware architecture with intelligent software that adapts to your use case, improves over time, and requires zero upfront investment through our Robotics-as-a-Service (RaaS) model. We solve our customers' most pressing pain points - labor shortage, cost pressure, workplace safety, and national reshoring - across the full spectrum of Autonomous Industrial Robotics. With $160M raised from investors including Lightspeed, Lingotto Innovation, and Sequoia, 200+ people globally, and 2.5M+ operating hours in the field, we are deploying robots in factories across Europe and the United States - with our US operations headquartered in Austin, TX, and our RobCo Bay Area Demo Lab in San Francisco. *Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.* *At RobCo, applicants are selected regardless of ethnic origin, religion, gender, age, disability, or sexual orientation. All decisions throughout the recruitment process are based solely on applicants’ qualifications, skills, knowledge, and experience, as well as relevant business requirements.*