We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.Why you will love this opportunity as a Senior Finance Business Partner at Civica As a Senior Finance Business Partner - Services & Support, you'll be at the heart of Civica’s SaaS engine, working closely with senior leaders across our Service Delivery & Customer Support functions. This role is pivotal in supporting investment decisions, driving cost efficiency, and enabling the strategic development of our product portfolio. Reporting to the Commercial Finance Director - Product, Tech & Customer Office, you’ll play a key role in shaping financial plans, analysing performance, and translating operational metrics into actionable insights. Your work will help ensure financial discipline is embedded across the portfolio, while supporting Civica’s growth and transformation through data-driven decision-making. What you will do to be successful in this role If you enjoy building strong working relationships, turning data into clear business guidance, and supporting teams to succeed, this is a great opportunity to make a meaningful impact. Also, if you're someone who likes to be proactive and collaborative and thrives in cross-functional teams, skilled at balancing competing priorities, this will be the role for you! Key responsibilities: Act as a trusted finance partner to operational leaders across Civica’s Services & Support functions. Support financial planning, budgeting, and forecasting across Services & Support. Drive accountability for operational performance by contributing to business cases, tracking KPIs, and analysing financial outcomes. Translate operational metrics into financial insights for stakeholders. Collaborate cross-functionally with FP&A, Services, Support and Data Teams to align financial plans with development capacity and strategic goals.Influence resource planning, cost efficiencies and capacity prioritisation. Support Civica’s growth and transformation initiatives by analysing key SaaS metrics such as ARR, CAC, churn, and R&D investment. Contribute to process improvements in forecasting, cost allocation, and profitability reporting across Civica’s product portfolio. Present clear, actionable insights to stakeholders to support decision-making and performance improvement. RequirementsQualified accountant with at least 4-5 years of post-qualified experience. Experience in a finance business partnering role or supporting clients within a SaaS, technology, or product-led environment. Commercial and financial understanding of Technical or Services, as well as, commercial models and operational KPIs. Able to influence and challenge stakeholders using data-driven insights. Skilled at translating financial and operational data into clear, compelling narratives for both technical and non-technical audiences. Strong analytical, modelling, and forecasting skills - comfortable with large data sets and scenario analysis.We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. BenefitsTime Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. ✔ Financial Well-being & Security ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Private Medical Insurance – Fast access to private healthcare. ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a Senior Finance Business Partner at Civica
As a Senior Finance Business Partner - Services & Support, you'll be at the heart of Civica’s SaaS engine, working closely with senior leaders across our Service Delivery & Customer Support functions. This role is pivotal in supporting investment decisions, driving cost efficiency, and enabling the strategic development of our product portfolio.
Reporting to the Commercial Finance Director - Product, Tech & Customer Office, you’ll play a key role in shaping financial plans, analysing performance, and translating operational metrics into actionable insights. Your work will help ensure financial discipline is embedded across the portfolio, while supporting Civica’s growth and transformation through data-driven decision-making.
What you will do to be successful in this role
If you enjoy building strong working relationships, turning data into clear business guidance, and supporting teams to succeed, this is a great opportunity to make a meaningful impact. Also, if you're someone who likes to be proactive and collaborative and thrives in cross-functional teams, skilled at balancing competing priorities, this will be the role for you!
Key responsibilities:
- Act as a trusted finance partner to operational leaders across Civica’s Services & Support functions.
- Support financial planning, budgeting, and forecasting across Services & Support.
- Drive accountability for operational performance by contributing to business cases, tracking KPIs, and analysing financial outcomes.
- Translate operational metrics into financial insights for stakeholders.
- Collaborate cross-functionally with FP&A, Services, Support and Data Teams to align financial plans with development capacity and strategic goals.
- Influence resource planning, cost efficiencies and capacity prioritisation.
- Support Civica’s growth and transformation initiatives by analysing key SaaS metrics such as ARR, CAC, churn, and R&D investment.
- Contribute to process improvements in forecasting, cost allocation, and profitability reporting across Civica’s product portfolio.
- Present clear, actionable insights to stakeholders to support decision-making and performance improvement.
Requirements
- Qualified accountant with at least 4-5 years of post-qualified experience.
- Experience in a finance business partnering role or supporting clients within a SaaS, technology, or product-led environment.
- Commercial and financial understanding of Technical or Services, as well as, commercial models and operational KPIs.
- Able to influence and challenge stakeholders using data-driven insights.
- Skilled at translating financial and operational data into clear, compelling narratives for both technical and non-technical audiences.
- Strong analytical, modelling, and forecasting skills - comfortable with large data sets and scenario analysis.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for
citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
✔ Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Civica is a global leader in public sector software.Our software sustains and enhances public services worldwide. It’s backed by 30 years of experience and the expertise of our people, many of whom have worked in the public sector. We focus on improving outcomes and building a business that will continue to deliver for communities globally.With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America, Civica is one of the UK’s largest software companies. We employ around 5,000 people, and we’re recognised for our culture, which has earned the Investors in People ‘Gold’ standard in the UK.
Civica is a global leader in public sector software.
Our software sustains and enhances public services worldwide. It’s backed by 30 years of experience and the expertise of our people, many of whom have worked in the public sector. We focus on improving outcomes and building a business that will continue to deliver for communities globally.
With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America, Civica is one of the UK’s largest software companies. We employ around 5,000 people, and we’re recognised for our culture, which has earned the Investors in People ‘Gold’ standard in the UK.
