Senior FinOps Assistant (6-month FTC)

Job description

- Who we’re looking for: We are looking for someone motivated and energetic to join our growing Finance team. You'll need to be an excellent communicator as this role will see you supporting the team, the wider business and of course our customers - The challenge: Our Finance team pride themselves on excellence as a team as well as providing the best service to customers, suppliers & other teams at Tillo. - Where you’ll work: This role will be based in our Hove office 2 days a week The Tillo Difference https://www.tillo.io/the-tillo-difference We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎 JOB SUMMARY: The Finance Operations Assistant/Credit Controller will be part of a high-performing Finance Operations Team, delivering outstanding service to customers, suppliers, and business stakeholders, while supporting the development and maintenance of best-in-class operational processes and controls. Tillo is a fast-growing, private equity–backed, international FinTech business. This role plays a key part in managing accounts receivable ledgers, collections, delivering process improvements and automation, and providing support with weekly and monthly reconciliations. DAY TO DAY THIS ROLE WILL - Proactively manage credit control and collections activities, following up on overdue balances and resolving customer queries - Partner with the Operations team to deliver an effective onboarding experience for new retailers, suppliers, and customers. - Administer end-to-end collections through GoCardless, ensuring accurate monthly setup for new customers and resolving failed collections through manual intervention. - Work closely with Account Management and Commercial teams to minimise overdue balances - Drive credit control process improvements and automation initiatives, ensuring enhanced efficiency and robust financial controls are aligned with the company’s new ERP system. - Collaborate proactively with the wider finance team to implement and uphold best practices for a robust Credit Control - Provide support with weekly/monthly reconciliations & self-billing processes to ensure accurate accounting records are maintained. - Ensure accurate and timely invoicing, maintaining the integrity of the billing cycle end to end. - Investigate and respond to invoicing queries from customers and internal stakeholders in a timely and professional manner. WHAT WE’RE LOOKING FOR Essential: - Demonstrated expertise in financial reconciliation processes and ledger management. - Demonstrated track record of continuous process improvement, driving efficiency, accuracy, and scalability. - Proven ability to build and manage effective supplier and stakeholder relationships. - Advanced proficiency in Excel and financial systems, with a track record of managing large datasets with precision. - Innovative problem-solver with exceptional attention to detail and a proactive, solution-oriented mindset. - Strong communicator and organizer, capable of liaising effectively with internal teams and external partners to achieve objectives. Desirable: - Experience within a fintech, high growth or dynamic environment BENEFITS We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: - Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂) - Private Medical care through Vitality - Employee Incentive Scheme - Access to Tillo’s Storefront with discounts & gift card vouchers - Hybrid Working - Top spec equipment including laptop, mouse, keyboard, monitor - Anniversary gifts - Monthly breakfasts, drinks, snacks and events - Team Learning & Development budget ABOUT TILLO Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure. Diversity, Equity, and Inclusion Statement We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.