Senior Fleet Support Officer

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Drive Operational Excellence. Shape the Future of Mobility. At Ayvens , we're reimagining the future of mobility with a clear ambition: Always be the reliable partner that dares to drive how mobility is served. Every day, we help businesses and drivers stay mobile through innovative, efficient, and customer-focused solutions. To support our continued growth, we are looking for a Senior Fleet Support Officer who combines strong operational expertise with analytical thinking, ownership, and a passion for delivering outstanding service. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are committed to continuous improvement, we'd love to hear from you. What You'll Do Lead the coordination of fleet maintenance, repairs, warranties, and tire management activities, ensuring service excellence and operational efficiency. Manage complex technical cases, customer escalations, and high-impact issues, driving timely and effective resolution. Monitor maintenance costs, validate invoices, and ensure compliance with company policies and contractual requirements. Partner with workshops, suppliers, customers, and internal stakeholders to deliver a seamless customer experience. Monitor supplier performance and identify opportunities to improve quality, efficiency, and customer satisfaction. Support planning, forecasting, and operational decision-making through data analysis and reporting. Contribute to compliance, risk management, and continuous improvement initiatives across fleet operations. What We're Looking For Experience & Knowledge Minimum 5 years of experience in fleet management, automotive services, maintenance coordination, or a similar operational role. Strong understanding of vehicle maintenance and repair processes. Experience managing suppliers, customers, and multiple stakeholders. Higher education degree. Automotive technical education is considered an advantage. Skills Advanced Microsoft Excel skills and confidence working with data. Strong planning and forecasting capabilities. Excellent analytical and problem-solving skills. Strong organizational and prioritization abilities. Effective communication and stakeholder management skills. English language proficiency is considered an advantage. Success in This Role Requires Ownership and accountability for results. Critical and systematic thinking. A proactive and solution-oriented mindset. Strong attention to detail and quality. Customer focus and service orientation. The ability to make sound decisions in a dynamic environment. A continuous improvement mindset and the courage to challenge the status quo. Why Join Ayvens? Be part of a global leader in sustainable mobility solutions. Work in a collaborative, international environment. Take on a role with real impact on operational performance and customer experience. Benefit from opportunities for professional growth and development. Ready to drive operational excellence with us? Apply today and become part of the Ayvens journey. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.