Senior Forward Deployed Engineer

Job description

WHY MINTLIFY? We're on a mission to empower builders. - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. WHAT YOU'LL WORK ON HERE - Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed - Shipping code, reliable software, and systems that carry production traffic from day one - Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees - Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product - Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures - Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild - Debugging production issues across the full stack and own them to resolution - Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates - Feeding field knowledge back into the core product so we never solve the same problem twice WHAT YOU BRING TO THE TABLE - 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work - Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust - Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments - Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon - Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion. WHY YOU SHOULD JOIN OUR ENTERPRISE SOLUTIONS TEAM The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue. COMPANY BENEFITS: - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/month wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)