Senior Forward Deployed Engineer

Job description

# **About Qualytics** At **Qualytics**, we empower data teams to proactively identify and resolve data quality issues—**including the ones they didn’t know they had.** Our platform goes beyond surface-level checks to assess data **row by row**, catching silent errors, unexpected changes, and anomalies before they cause real-world consequences. We work with some of the most forward-thinking organizations in the world—enterprises where **data quality directly impacts performance, compliance, and strategic decisions**. Whether it’s financial reporting, healthcare operations, or AI model integrity, **bad data can quietly break big things—and we help ensure it doesn’t.** Joining Qualytics means collaborating with top-tier data professionals tackling high-stakes, deeply complex challenges. If you care about trust, rigor, and solving foundational problems that power how the world works—let's talk. # **Role Overview** As a **Senior Forward Deployed Engineer (FDE)** at Qualytics, you’ll be a strategic partner and trusted advisor to **large, data-intensive organizations**—the kinds where even small data quality issues can cause massive downstream impacts (and not in a good way). You’ll own post-sale relationships and be responsible for delivering business value, ensuring renewal, and influencing growth across your portfolio. This is a **relationship-driven, outcomes-oriented** role. You’ll work closely with Sales, Product, and Engineering—but your focus will be on **making sure customers get meaningful results, grow with us, and trust their data**. You’ll also play a critical role in the **pre-sales process**, working with our Solutions Engineering and Sales teams to help prospects connect business needs to our platform’s capabilities. We are a startup. If you’re looking for fully-baked onboarding, gold-standard benefits, or total process clarity—**we’re probably not the best fit**. But if you thrive on ownership, flexibility, and solving problems that actually matter, you’ll feel right at home. ## **What You’ll Do** - **Own the full customer lifecycle**—onboarding, enablement, engagement, retention, and expansion. - Serve as the **strategic point of contact** for a portfolio of enterprise customers. - Lead **Customer Objective Reviews (CORs)** to align stakeholders on goals, metrics, and measurable outcomes. - Partner with Sales to identify opportunities and **drive renewals and expansion through demonstrated value**. - Support pre-sales and POC efforts by **mapping customer business needs to product capabilities**—without committing to roadmap features or timelines. - Act as the **voice of the customer internally**, influencing Product and Engineering with structured, actionable feedback. # **What You Need to Succeed** ## **Must-Have Skills** - 5+ years in a strategic, customer-facing role such as Customer Success, Forward Deployed Engineering, Strategic Account Management, or Client Partner (preferably in B2B SaaS). - Experience managing **complex enterprise relationships**, ideally including Fortune 500 organizations. - Demonstrated ability to build executive relationships, align on business value, and maintain customer health over time. - **Exceptional communication skills** — and this is not filler. You’ll need to **translate broad business objectives into actionable technical conversations**, and just as importantly, **explain how technical features and capabilities support strategic goals**. Whether you're engaging executives, analysts, data engineers, or business stakeholders, you should bring clarity, confidence, and credibility. - Comfortable working cross-functionally across Sales, Product, and Engineering—especially in fast-moving environments. - A strong **bias toward ownership and action**—you don’t wait for a playbook; you help build it. ## **Nice to Have** - Familiarity with modern data platforms (e.g., Snowflake, Databricks, dbt, etc.) - SQL proficiency or conceptual comfort with data profiling and quality principles - Experience with data quality, data governance, or observability platforms - Past support of technical POCs or evaluations alongside Sales or Solutions Engineering - Experience working with Product and Engineering in a feedback-driven environment # **Who You Are** - **Strategic** – You take a business-first approach: aligning customer success with company goals, revenue impact, and long-term partnership. - **Executive-Ready** – You hold your own with senior stakeholders and communicate clearly under pressure. - **Collaborative** – You work well across functions, advocate for your customers, and get things done. - **Resilient** – You thrive in ambiguity, adapt fast, and recover quickly when plans change. - **Value-Driven** – You can connect platform capabilities to real-world impact—and help others see it too. # **Startup Reality Check** We’re early-stage. That means: - Our documentation and tooling are improving - but not perfect (yet). - Priorities can change and decisions are made quickly - we move fast and fix things. - You’ll wear multiple hats and collaborate directly with founders and engineers. - You’ll help shape how we scale, not just follow a blueprint. If you’re energized by that kind of challenge, you’re exactly who we’re looking for.