Senior Fulfilment Executive

Job description

ABOUT THE ROLE We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency. ABOUT US Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. WHAT YOU'LL DO - Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling. - Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections. - Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns. - Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations. - Handle returns, damaged goods, and shipment exceptions with precision and proper documentation. - Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs. - Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed. - Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team. BASIC QUALIFICATIONS - 3–4 years of experience in logistics, supply chain, or operations. - Strong data analysis skills with the ability to generate clear, structured reports. - Excellent command of Excel — pivot tables, VLOOKUPs, etc. - Strong written and verbal communication skills. - Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision. - Exceptional attention to detail, ensuring every item is handled with care and exacting standards. - High level of professionalism, discretion, and integrity when managing valuable assets. - Alignment with Nivoda's company values, culture, and commitment to excellence. PREFERRED QUALIFICATIONS - Experience in the diamond, gemstone, or jewellery industry. - Familiarity with customs regulations, export/import documentation, or duty compliance. - Experience writing SOPs or BRDs in a cross-functional environment. - Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar). - Prior experience managing carrier relationships (FedEx, Brinks, or similar). - Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.