Senior Global Billing Team Leader

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Senior Global Billing Team Leader Kuala Lumpur - Hybrid About the role The Senior Billing Team Leader is a full-time, permanent role within BSI Finance Business Services, reporting to the Billing Manager or Senior AR Manager. The role leads a team of Billing Specialists and Senior Billing Specialists, ensuring the accurate, timely and compliant delivery of customer invoices and credit notes while driving billing performance, quality and operational excellence. Working closely with stakeholders across Finance, Sales, Operations, Contracting and Customer Service, the successful candidate will play a key role in resolving billing issues, improving cash collection outcomes and supporting revenue protection initiatives. This role combines people leadership with operational accountability, requiring strong billing experience, team management capability and a solid understanding of billing controls, compliance and financial processes. The position also supports month-end and year-end activities, continuous improvement initiatives and the achievement of wider Order-to-Cash objectives. Essential requirements: Proven experience leading billing operations and managing high-performing teams. Strong knowledge of billing processes, controls, compliance requirements and ERP systems. Excellent stakeholder management, communication and problem-solving skills, with the ability to drive performance and continuous improvement. Responsibilities: Lead day-to-day billing operations, ensuring accurate and timely invoice and credit note processing in line with KPIs, SLAs and internal controls. Manage, coach and develop a team of Billing Specialists, driving performance, engagement and continuous improvement. Monitor billing quality, backlog and team performance, implementing corrective actions to maintain service excellence and right-first-time delivery. Oversee billing queries, disputes and escalations, working with internal stakeholders to resolve issues and prevent recurring defects. Ensure compliance with contract terms, pricing agreements, VAT/tax requirements and approval controls while maintaining audit-ready documentation. Support month-end and year-end activities, including billing cut-offs, backlog management, accrual inputs and financial reporting requirements. Partner with Sales, Operations, Credit & Collections, Cash Application and Finance teams to resolve billing blockers, improve cash flow and enhance customer experience. Identify and implement process improvements, standardisation and automation opportunities, while supporting wider Order-to-Cash initiatives and business change programmes. To be successful in the role, you will have: Proven experience in a Billing Team Leader role, with a minimum of 6 years' experience leading billing operations and teams in a regional or global environment. Strong knowledge of complex billing processes, contract-to-billing translation, multi-currency environments, VAT/GST requirements, statutory invoicing and local compliance regulations. Demonstrated experience managing team performance, delivering against KPIs and SLAs, and driving process improvements within a finance or shared services environment. Excellent stakeholder management, communication and leadership skills, with the ability to partner effectively with Sales, Operations, IT, Legal and Finance teams. Strong analytical and problem-solving capabilities, with experience identifying trends, reducing billing defects and implementing corrective actions. Intermediate to advanced Excel skills, including pivot tables and formulas, together with proficiency in Microsoft Office and financial systems SAP and Power BI. Bachelor's degree in Accounting, Finance or a related discipline, and/or AAT qualification (or equivalent). Nice to have: Experience across Billing, Collections and Credit Management operations in multiple regions, particularly EMEA and APAC. Experience with ERP implementations, SAP S/4HANA and BI tools such as Power BI or Tableau. Proficiency in an Asian language in addition to English. Experience working within complex global organisations across multiple currencies, cultures and regulatory environments. Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 16 days’ annual leave, paid sick leave, bank holidays, group hospitalisation and surgical insurance, life insurance, transport allowance (dependent on role), internet and/or phone allowance, paid maternity leave, paid paternity leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. The guide salary for this role ranges from 91,000.00 MYR to 130,000.00 MYR per year. Your actual pay will be based on factors including your experience and expertise. We’re building an organisation that meets the challenges of tomorrow. Want to grow with us? We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. #LI-FB1 #LI-Hybrid About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.