Senior GTM Enablement Manager

Job description

Level Access is the market‑leading digital accessibility platform and services company, helping organizations create inclusive, compliant digital experiences. Our mission is to enable all people to live their best lives through access to technology. As we continue to scale our go‑to‑market organization, enablement plays a critical role in ensuring our teams are prepared to execute consistently, confidently, and effectively across the customer lifecycle. The **Senior Manager, Go**‑**To**‑**Market Enablement** is responsible for designing and delivering high‑impact enablement programs that support **Sales, Account Management, and Customer Success** teams. This is a **hands**‑**on, execution**‑**focused role** for an enablement builder who can turn strategy into field‑ready programs and who brings **creative, out**‑**of**‑**the**‑**box thinking** to design enablement that is engaging, practical, and effective. You’ll partner closely with GTM leaders, move quickly from idea to delivery, and help teams perform better in real customer situations. This role operates within the enablement strategy set by the Director of Global Training & Enablement and focuses on **owning and delivering defined GTM enablement programs**. Success in this role requires strong collaboration, practical problem‑solving, and the ability to influence across teams without formal authority. **What You’ll Do** **Deliver GTM Enablement Programs** - Design, build, and deliver enablement programs that support core GTM motions across Sales, Account Management, and Customer Success - Create onboarding and ongoing enablement experiences that accelerate time‑to‑productivity and improve execution readiness - Translate complex product, platform, and accessibility concepts into clear, practical messaging, tools, and resources for customer‑facing teams **Support the Full GTM Lifecycle** - Enable teams to execute effectively across: - Discovery and value‑based conversations - Product positioning and objection handling - Customer onboarding and early adoption - Expansion and renewal readiness - Develop playbooks, frameworks, and role‑based resources that are designed for real customer interactions, not theoretical training **Coach ICs and Support Frontline Managers** - Coach individual contributors on GTM skills such as discovery, messaging, customer conversations, and risk identification - Partner with frontline managers to reinforce enablement through manager‑led coaching, deal reviews, and account reviews - Provide leaders with practical coaching frameworks and enablement tools to support skill reinforcement **Work Cross**‑**Functionally and as a Team** - Partner closely with members of the **Global Training & Enablement team** to deliver cohesive, aligned enablement programs - Collaborate across **Sales, Account Management, Customer Success, Product, Product Marketing, and Revenue Operations** - Build strong working relationships based on trust, clarity, and shared ownership of outcomes - Influence without authority by aligning stakeholders around common goals and practical, deliverable solutions - Navigate competing priorities while maintaining focus on enablement impact and team success **Apply AI to Scale Enablement Impact** - Use AI‑powered tools to accelerate content creation, coaching support, and learning reinforcement - Pilot and operationalize AI‑enabled workflows that help teams learn faster and execute more consistently - Partner with enablement leadership to test and scale responsible, practical AI use cases **Measure and Improve Effectiveness** - Track enablement impact using metrics tied to ramp time, adoption, execution quality, and field feedback - Build feedback loops with GTM leaders and managers to continuously improve content and programs - Balance experimentation with repeatable, scalable enablement delivery **What We’re Looking For** **Experience** - **4–7+ years** of experience in GTM Enablement, Revenue Enablement, Sales Enablement, or Customer Success Enablement - **Prior experience in B2B SaaS sales or sales**‑**adjacent roles** (e.g., quota‑carrying sales, solutions consulting, sales engineering, account management) - Proven experience building enablement programs from scratch in a B2B SaaS environment - Experience enabling multiple GTM roles, not a single function