Senior GTM Systems Manager

Job description

- Own the GTM systems roadmap and personally design, configure, and implement scalable solutions that support future-state architecture. - Translate business requirements into scalable system solutions and personally configure, implement, and optimize those solutions across the GTM technology stack. - Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office **Start your adventure with Zip** The Senior GTM Systems Manager is responsible for identifying, designing, implementing, and optimizing the systems, processes, and automation that power Zip's Go-To-Market organization. This role serves as the bridge between business strategy and technology execution, proactively identifying operational bottlenecks, scaling challenges, and process inefficiencies across Sales, Partnerships, Account Management, and Revenue Operations. You will own initiatives from problem identification through stakeholder alignment, solution design, build, implementation, adoption, and measurement of business impact. Success in this role is measured not by tickets completed, but by productivity gains, process scalability, operational efficiency, and revenue impact. **Interesting problems you’ll get to solve OR Write your story with a career at Zip** **Systems Strategy & Architecture** - Own the GTM systems roadmap and personally design, configure, and implement scalable solutions that support future-state architecture. - Evaluate new technologies, integrations, and tooling that improve productivity and scalability. - Ensure systems support business objectives and evolving GTM motions. - Maintain alignment between Salesforce, enrichment tools, enablement platforms, reporting systems, and partner ecosystems. - Workflow Automation and Process Orchestration **Solution Design & Delivery** - Translate business requirements into scalable system solutions and personally configure, implement, and optimize those solutions across the GTM technology stack. - Lead cross-functional initiatives from ideation through implementation and adoption. - Establish design standards, governance, and implement automation that reduces manual work and improves speed, accuracy, and consistency. - Coordinate cross-functional execution across stakeholders. **Data & Reporting** - Establish scalable reporting frameworks that support executive decision-making. - Identify gaps in data quality, process compliance, and operational visibility. - Develop actionable dashboards and performance reporting. - Ensure GTM teams have accurate and trusted operational data. **Stakeholder Leadership** - Partner with Sales Leadership, Partnerships, Account Management, Finance, Product, and RevOps leaders to transform strategy into scalable systems and process design - Facilitate alignment across competing priorities and stakeholders. - Influence decisions through business impact analysis and recommendations. - Act as the senior advisor on systems and operational strategy. **Hands-On System Ownership** - Configure and optimize Salesforce and GTM technologies - Build automations, workflows, and integrations - Implement process improvements across the revenue lifecycle - Troubleshoot system, process, and data issues - Drive initiatives from concept through hands-on execution and adoption - Measure and communicate business impact **Key Outcomes** - Increase GTM teams productivity through automation and process improvements. - Reduce operational friction across the customer lifecycle. - Improve reporting accuracy and executive visibility. - Accelerate implementation of scalable GTM initiatives: Sales, Account Management, Partnerships, PLG motion - Reduce manual effort through system optimization. - Increase adoption and effectiveness of GTM technology investments. - Identify and resolve operational bottlenecks before they impact business performance. **What you’ll bring to the team** - 8+ years in Revenue Operations, GTM Systems, Sales Operations, GTM Operations, or related roles. - Experience owning and optimizing GTM systems and business processes in a high-growth technology company. - Experience defining architecture, governance and operating design across the commercial tech stack - Proven track record leading cross-functional initiatives from problem identification through implementation and adoption. - Experience partnering directly with and influencing Sales, Partnerships, Customer Success, Marketing, and Executive Leadership teams. - Ability to understand how people, processes, data, and technology interact across the entire revenue lifecycle. - Ability to understand commercial objectives and recommend operational improvements tied to measurable business outcomes. - Ability to influence without authority and align stakeholders with competing priorities. - Strong analytical and reporting capabilities. - Experience identifying and implementing AI-powered workflows that improve prospecting, qualification, account research, forecasting, and operational efficiency. - Salesforce Certified Administrator (or equivalent hands-on expertise). **What you’ll get in return** Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are just some of the best things about being a Zipster. We will also offer you: - Flexible working culture - Incentive programs - Unlimited PTO - Generous paid parental leave - Leading family support policies - Company-sponsored 401k match - Learning and wellness subscription stipend - Beautiful Union Square office with a casual dress code - Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base **Pay Range** for this position is $134,000 - $170,000 USD. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. ***\*Please note that visa sponsorship is not available for this position.*** If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. **Be a part of a team that reflects the diversity of our customers** We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. **And finally…get to know us** Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do. *I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our*[*Zip Applicant and Candidate Privacy Notice*](https://zip.co/careers/us-candidate-privacy-notice) *and authorize Zip to process your data subject to those terms.* *Zip participates in the federal government’s E-Verify program. #LI-Remote*