Senior Guest Relations - F&B Outlet- ME Lisbon

Job description

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀 Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you 😉 ME Lisbon is a luxury-lifestyle hotel located in the heart of the city, renowned for its contemporary design, vibrant energy, and highly personalized service. A destination that delivers unique experiences to both business and leisure travelers, always with the unmistakable ME signature. Mission: As the Senior Guest Relations , you will be the face of Attiko Restaurant and Rooftop . With confidence, elegance, and natural charisma, you will create exceptional first impressions, build meaningful relationships with guests, and deliver personalised experiences that reflect the luxury and lifestyle spirit of the ME by Meliá brand. What You Will Do? Deliver a warm, stylish, and personalized welcome experience to all guests, ensuring memorable first impressions. Manage reservations, guest flow, table allocations, and VIP arrivals, optimizing both guest satisfaction and operational efficiency. Build and maintain strong relationships with regular guests, VIP clients, influencers, and key partners. Act as a key point of contact for guests, anticipating needs, handling requests, and resolving concerns with professionalism and discretion. Collaborate closely with Restaurant, Bar, Kitchen, and Guest Experience teams to ensure a seamless and exceptional guest journey. Support and guide the Host/Hostess team, promoting excellence in service and adherence to brand standards. Monitor guest feedback and identify opportunities to enhance the overall dining experience. Contribute to creating an energetic, sophisticated, and vibrant atmosphere aligned with the luxury lifestyle positioning of Attiko and ME Lisbon. Promote guest loyalty through personalized service and meaningful guest engagement. What We Are Looking For? Previous experience in Guest Relations, Head Host/Hostess, Guest Experience , or a similar guest-facing role within luxury hospitality, fine dining restaurants, rooftop bars, nightlife, or lifestyle venues. Strong interpersonal and communication skills, with the ability to engage confidently with guests from diverse backgrounds. Proven ability to build relationships and create memorable experiences for VIP and high-profile guests. A charismatic and polished personality, with excellent presentation and a natural passion for hospitality. Strong organizational skills and the ability to thrive in a dynamic, fast-paced environment. Solution-oriented mindset with the ability to handle guest concerns professionally and effectively.Passion for luxury hospitality, lifestyle experiences, gastronomy, and entertainment. Fluent in Portuguese and English; additional languages will be highly valued. At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR