Senior HR Business Partner

Job description

About the Role Clutch is building the systems, judgment, and culture needed to sustain our pace of growth and innovation. This is a strategic partner role, not a traditional HRBP seat, and much of what you own needs to be built and evolved in real time rather than run from an existing playbook. It's for someone who wants to keep experimenting with creative solutions, is comfortable building the playbook instead of inheriting one, and is excited about how AI can unlock leverage for the HRBP function. You'll partner directly with leadership to raise the caliber of how the business operates: designing the systems and standards that reinforce a high-performance culture, building the frameworks that give leaders the judgment to navigate ambiguity and change, and shaping how the company communicates internally to stay aligned through growth. You'll also be trusted with sensitive, high-stakes people situations. You'll bring composure and sound judgment to how they're navigated, and know when to make the call yourself versus when to escalate. Your success is measured by the caliber and consistency of judgment across the leadership layer, not just the programs you build, but whether the business runs better and more consistently because of them. About the Team You'll be joining Clutch's People Experience team, dedicated to building a world-class environment where every Clutchie across the US & LatAm can do their best work and be their best self. HRBPs work closely alongside our HR Operations team — the partnership that builds the systems and processes behind the end-to-end employee experience, so this role's work on culture, judgment, and accountability is backed by strong operational infrastructure, not built in isolation. As the second HRBP on a growing team, you'll work closely with the HRBP Lead as a true strategic partner, with real ownership over how the function evolves. What You’ll Do Within 1 month, you will: - Build trusted relationships with the managers and leaders you'll be partnering with most closely, developing a clear picture of how decisions get made today and where judgment gaps show up. - Develop fluency in Clutch's current performance and accountability systems, culture norms, and internal communication rhythms. - Identify where trust and context need to be built before taking on the most sensitive work, and sequence your own ramp accordingly Within 3 months, you will: - Stand up the first concrete improvements to how Clutch defines and reinforces a high-performance culture, translating "raising the bar" into systems managers can actually use - Shape and begin executing an internal communications strategy that keeps the business aligned as change accelerates - Be trusted to weigh in on sensitive, judgment-heavy people situations with increasing autonomy Within 6 months, you will: - Own the systems that help managers and leaders build the judgment needed to operate well through high-change, high-growth conditions - Design and operationalize stronger systems of accountability and consistency in how performance is managed across the business - Deepen engagement and organizational health touchpoints in partnership with people managers, helping culture and operating norms hold steady through periods of significant change What You’ll Bring - 5+ years as an HR Business Partner in fast-paced high-growth environments, preferably in SaaS and/or Fintech - Experience coaching and advising people managers through ambiguous, high-stakes situations, especially around building leadership judgment during periods of change. - A track record designing and standing up HR programs or systems from the ground up — not just administering or optimizing what already exists - Strong business acumen: fluency with financials, organizational priorities, and translating between HR and business considerations to build credibility with senior stakeholders - Experience navigating sensitive, high-stakes employee situations with sound, independent judgment - Sharp communication skills that flex across audiences, from frontline managers to senior leadership, including experience shaping internal communications strategy - Relationship-building instincts paired with sound escalation judgment that earns trust and credibility - Comfort operating in high-growth, high-ambiguity environments where systems and processes are still being built, not just followed - Fluency using AI to drive efficiency in not only your own work, but also in that of leaders and the whole company Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability. What’s In It For You? - Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. - Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. - Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. - Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. - Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. - Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. - Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans. About Us Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our organization participates in E-Verify. Click here https://www.e-verify.gov/about-e-verify/what-is-e-verify to learn about E-Verify. A Note About AI at Clutch We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!