(Senior) HR Service Specialist, Rayong - Thailand

Job description

About the role The Senior HR Service Specialist operates within the hub workforce experience, governance, and project management sector. The primary responsibility of this role is to lead employee operational support and manage employee inquiries for the Thailand workforce, ensuring a high degree of employee satisfaction, expertise, accuracy, and timeliness. Key Responsibilities Location status: On-site / Hybrid / Remote. Act as a key HR representative in Thailand and provide quality HR service to local workforce and business. Liaise with line managers and support a wide spectrum of HR services including manpower planning, performance management and talent development. Serve as the expert on Thailand local policies, providing guidance and support to employees and escalate as necessary. Manage local operational matters in Thailand such as employee onboarding, insurance renewals, employee surveys, local management activities etc. Manage and resolve complex employee queries and employee relations matters, disciplinary issues, grievances, and labor disputes, etc. Provide advice to management teams and people managers on the company HR strategy, such as Service delivery, performance management, talent & development, compensation, support in implementing digital strategies and processes, etc. Support implementation of organizational change agenda including transformational projects. Assist in planning, implementing, and monitoring HR strategies to meet operational and business objectives. Act as a cultural ambassador, embedding corporate values and practices within the organization, and organize cultural-driven activities to cultivate a positive work environment. Monitor adherence to corporate values and management principles, ensuring cultural alignment and organization health. Minimum Degree in Human Resources, Administration, Business, or related studies; a post-graduate degree in HR management is an advantage. Minimum 4-6 years of proven experience in HR Operations or HR Shared Services within a complex organization. A customer-focused approach with the professional ability to manage various internal and external stakeholders. Strong drive for results and the ability to navigate a matrix organization with responsiveness and speed. Ability to work independently for end-to-end process and achieve expected work results. Ability to interpret data to understand service trends and workload capacity. Demonstrated ability to handle sensitive matters with strict confidentiality and strong interpersonal skills. Superior verbal and written communication skills in both English and Thai are essential. Solid understanding of Thailand Labor Laws. High proficiency in Google Suite or Microsoft Office is required; experience with Oracle and ServiceNow is a significant advantage. Equal Opportunity Employer Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. ABOUT AVERY DENNISON Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at . AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA , CHINA , INDIA , INDONESIA , SINGAPORE , THAILAND AND VIETNAM , AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM . AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER