Senior HR Services Specialist (1 year fixed term contract)

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: We are seeking a highly organized and detail-oriented HR Operations Specialist to join our team. The HR Operations Specialist will play a crucial role in supporting the day-to-day operations of the Human Resources department, ensuring smooth and efficient processes across various HR functions. This role requires a thorough understanding of HR operations, strong analytical skills, and exceptional communication abilities. Responsibilities: Administer and manage HR systems, including employee data management, benefits administration, employee self-service portal, time and attendance system, etc. Process HR transactions, such as new hires, terminations, promotions, transfers, and benefits enrollments, ensuring accuracy and compliance with company policies and guidelines. Address employee inquiries and provide guidance on HR policies, procedures, and programs. Assist in the development and implementation of HR policies, procedures, and guidelines in alignment with local laws and regulations. Conduct regular audits to ensure HR data integrity and provide data reports to support business needs. Assist with HR projects and initiatives, such as talent management, performance reviews, employee engagement activities, etc. Stay updated on HR best practices, industry trends, and legal requirements to ensure compliance and propose process improvements. Act as the point of contact for employees and suppliers regarding benefits. Manage order requests for meal vouchers, including handling cases of lost, stolen, or deactivated vouchers: inserting new users and ordering new cards. Ensure that new hires are included in the insurance coverage and all other benefits. Serve as the primary contact for suppliers to renew coverages and update the list of employees on a yearly basis. Collaborate with payroll and finance teams to ensure accurate and timely processing of payroll and benefits-related payments, including payroll file controls. Maintain data accuracy to ensure excellent quality service. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. 5+ years of experience in HR operations, HR administration, or related roles. In-depth knowledge of HR systems and applications, including HRIS (Workday), ATS, and payroll process. Strong understanding of HR processes, policies, and procedures. Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively. Exceptional attention to detail and strong analytical skills. Excellent verbal and written communication skills. Ability to maintain confidentiality and handle sensitive information with discretion. Proficiency in MS Office applications, including Excel, Word, and PowerPoint. Knowledge of local labor laws and regulations is preferred. HR certification (e.g., PHR, SHRM-CP) is a plus. English/Italian Fluency ---------------------------------------------------------------------------------------- Descrizione della Posizione: Stiamo cercando una figura specializzata in HR Operations, organizzata e attenta ai dettagli, da inserire nel nostro team. La persona selezionata avrà un ruolo cruciale nel supportare le operazioni quotidiane del dipartimento Risorse Umane, garantendo processi fluidi ed efficienti in diverse funzioni HR. Questa posizione richiede una conoscenza approfondita delle operazioni HR, solide capacità analitiche ed eccezionali abilità comunicative. Responsabilità: Amministrare e gestire i sistemi HR, inclusa la gestione dei dati del personale, l'amministrazione dei benefit, il portale self-service per il personale, il sistema di rilevazione presenze, ecc. Elaborare le transazioni HR, come nuove assunzioni, cessazioni, promozioni, trasferimenti e iscrizioni ai benefit, garantendo accuratezza e conformità alle policy e linee guida aziendali. Rispondere alle richieste del personale e fornire orientamento su policy, procedure e programmi HR. Supportare lo sviluppo e l'implementazione di policy, procedure e linee guida HR in linea con le leggi e normative locali. Condurre audit regolari per garantire l'integrità dei dati HR e fornire report per supportare le esigenze aziendali. Collaborare a progetti e iniziative HR, come talent management, valutazioni delle performance, attività di engagement del personale, ecc. Mantenersi aggiornati sulle best practice HR, tendenze del settore e requisiti legali per garantire la conformità e proporre miglioramenti dei processi. Fungere da punto di contatto per il personale e i fornitori riguardo ai benefit. Gestire le richieste di ordine per i buoni pasto, inclusa la gestione di casi di tessere smarrite, rubate o disattivate: inserimento di nuovi utenti e ordine di nuove tessere. Garantire che le nuove assunzioni siano incluse nella copertura assicurativa e in tutti gli altri benefit. Fungere da contatto principale per i fornitori per il rinnovo delle coperture e l'aggiornamento annuale dell'elenco del personale. Collaborare con i team payroll e finance per garantire l'elaborazione accurata e tempestiva degli stipendi e dei pagamenti relativi ai benefit, inclusi i controlli sui file payroll. Mantenere l'accuratezza dei dati per garantire un servizio di eccellente qualità. Requisiti: Laurea in Risorse Umane, Amministrazione Aziendale o campo correlato. Esperienza di oltre 5 anni in operazioni HR, amministrazione HR o ruoli correlati. Conoscenza approfondita di sistemi e applicazioni HR, inclusi HRIS (Workday), ATS e processi payroll. Solida comprensione di processi, policy e procedure HR. Eccellenti capacità organizzative con abilità di gestire più attività e stabilire priorità efficacemente. Eccezionale attenzione ai dettagli e solide capacità analitiche. Eccellenti capacità di comunicazione verbale e scritta. Capacità di mantenere la riservatezza e gestire informazioni sensibili con discrezione. Competenza nell'uso delle applicazioni MS Office, inclusi Excel, Word e PowerPoint. La conoscenza delle leggi e normative del lavoro locali è preferibile. Certificazione HR (ad es. PHR, SHRM-CP) costituisce un plus Inglese/Italiano fluenti Estimated compensation for this position: 35 ,000.00 – 45,000.00 EUR per year Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria. Estimated compensation for this position: 35,000.00 – 45,000.00 EUR per year Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria. Location: On-site –Milano, ITA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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