Senior Hub Communications Associate ( Sharkia )

Job description

**About Bosta:** Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. **The Role!** To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments. **Job Code :** Incremental 2035OPER-001 ### Job Responsibilities : - Handle and follow up on all Freshdesk tickets related to the hub. - Coordinate with CS, AMs, and Operations to resolve client and order issues. - Track liability and ensure all cases are closed within SLA. - Monitor Aging orders and escalate delays when needed. - Act as the main communication point between internal teams and clients. - Prepare short, clear reports on returns, open tickets, and key issues. - Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods). - Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders. ### Job Qualifications - Bachelor’s degree in Business, Logistics, or related field. - 1 to 3 years of experience in communication, logistics, and customer service. - Strong coordination, problem-solving, and communication skills. - Proficiency in CRM/ticketing systems (e.g., Freshdesk). - Good English and fluent Arabic (verbal and written). - Ability to handle pressure and multitask effectively.