Senior ICT Technician

Job description

**About Nabu Casa** [Nabu Casa](https://www.nabucasa.com) is the organisation behind [Home Assistant](https://www.home-assistant.io), the world's largest free and open-source smart home platform used by over two million households. Nabu Casa was established in 2018 by the founders and core contributors of Home Assistant, with the intent of making the project sustainable and to prevent burnout. Our guiding principles, privacy, choice and sustainability, are embedded in everything we do, from our architecture to our community. Nabu Casa is a profitable company with no external investors. Today, we are the official provider of Home Assistant products and services. Every [subscription](https://www.home-assistant.io/cloud/) and purchase directly funds the ongoing development of Home Assistant and the [many other Open Home](https://www.openhomefoundation.org/projects/) projects. **The Role** We are looking for a Senior ICT Technician to own internal IT at Nabu Casa. You will make sure our people, spread across the world and working on macOS, Windows and Linux, have secure, reliable computers, accounts and tools, and you will work with our Cloud engineering team to keep our server landscape secure and well maintained. You will be our only IT specialist, so automation and good documentation will be your best friends. **What you are going to do** - Help colleagues set up their computers, make sure devices follow our security policy, and solve day-to-day IT issues across macOS, Windows and Linux. - Run identity and access: Google Workspace, SSO, MFA and password management, so people have the right access on day one and lose it on their last day. - Maintain the internal systems and software we provide to our employees. - Secure and maintain our server landscape together with the Cloud engineering team, including Linux administration and firewall configuration. - Automate provisioning, configuration, patching and offboarding with Ansible and scripting. - Own the configuration, licences and costs of our internal tools, such as Slack, Google Workspace and Jira. - Define and maintain our internal security baseline, run access reviews, and keep us aligned with GDPR and relevant security frameworks. - Respond to internal security incidents and lead the follow-up. - Document our systems, runbooks and self-service guides in the handbook, so colleagues can solve common issues themselves. **What you need to have** - Several years of experience in IT administration or systems administration, ideally supporting a remote or distributed team. - Hands-on experience with Ansible for configuration management and automation. - Strong Linux administration skills, including firewall configuration. - Experience supporting users across macOS, Windows and Linux. - Experience administering Google Workspace, SSO, MFA and password management tools. - Solid understanding of endpoint and identity security. - Scripting skills for automation, for example Bash or Python. - Clear written communication in English and the patience to help colleagues with different levels of technical knowledge. - The ability to work independently, prioritise and stay calm when things go wrong. **It would be great if you also have:** - Experience with infrastructure as code and orchestration tools such as Terraform or Nomad. - Working knowledge of GDPR and security frameworks. - Experience managing SaaS vendors, licences and renewals. - Experience with device management (MDM) tools. - Familiarity with Home Assistant or the open-source smart home world. **What we offer you** Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country. This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. **You will report to** our CFO based in Switzerland. Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including: - Five weeks (twenty-five days) of paid time off. - Fourteen days of paid sick leave if your country/laws treat them as unpaid. - Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation. - A budget for your work hardware once you start. After three years, you may keep this equipment for personal use. - An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer. - An annual education budget to help you grow and stay on top of your game. - A yearly performance bonus based on the company performance. - A 50% contribution to your internet connection fee at your home workspace. - One day every two weeks to work on your personal projects. - If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them. When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following: - Czechia: 1.243.900 - 1.790.600 CZK - Greece: 42.200 - 56.000 EUR - Hungary: 19.376.300 - 24.783.100 HUF - Spain: 58.600 - 80.300 EUR - Portugal: 55.200 - 77.200 EUR - Other countries: Compensation can be discussed during the first interview. These figures may be adjusted based on experience, qualifications, and work hours. **About Us** Nabu Casa funds the development of Home Assistant and other projects at the Open Home Foundation. Nabu Casa is best known as the organization driving the development of Home Assistant, the world's largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024. We were initially founded to ensure that the development of Home Assistant would remain sustainable as it kept growing, but over time it has grown to support more open home initiatives. In 2024, the Open Home Foundation was formed to protect these open-source projects and ensure they thrive into the future. Nabu Casa is a commercial partner of the foundation, and our principles are aligned with a joint commitment to **privacy**, **choice**, and **sustainability** in the smart home. These are the values that we put at the heart of every decision we make. It's woven into our architecture, licensing, community, and everything else. Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users. Other Open Home Foundation projects and collaborations supported by Nabu Casa include: - Open hardware tools (e.g., ESPHome, ESP Web Tools) - Open standards (e.g., Python Matter Server, Z-Wave JS, ZigPy, BTHome, Improv Wi-Fi) - Open voice (e.g., Rhasspy, Wyoming Protocol, Piper) - Music Assistant **The recruitment process** - Apply for the role - Our team will review your application with the hiring manager - HR Screening - Interview with our CFO - Interview with our CTO - Interview with our CEO - Offer - Join our team!