About UnifizeAt Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools — QMS, DMS, PLM, MES, spreadsheets, and email — to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.Uniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.What makes Unifize different:No-code configuration for rapid deployment and adaptationCollaboration embedded in every record, not siloed in email or chatContext-aware AI that suggests actions, detects risks, and enhances productivityFlexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and moreWe're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand — with 100% net expansion to date.Check out our website, case studies, and videos to learn more.Role SummaryAs a Senior Implementation Lead, you will own complex customer implementations end-to-end — from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.You will also shape how implementations are run at Unifize. You'll mentor Junior Implementation Leads, build the playbooks and templates the team actually uses, and drive the kind of delivery quality that makes customers want to expand.The growth path here is explicit: Senior ILs who perform well are the first in line to lead the implementation function — not replaced by external hires.Core ObjectiveOwn complex customer implementations end-to-end at the account level — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and structured mentorship of junior implementation leads.What You'll Own1. Account-Level Implementation OwnershipOwn the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live supportBe the single point of accountability for customer outcomes across your accounts — not a coordinator, not an escalation pathManage multi-stakeholder delivery without escalating to founders on routine decisionsHandle scope changes, pushback, and at-risk implementations calmly and decisively2. Workflow and Solution DesignTranslate complex customer requirements into scalable Unifize configurations across multiple modulesLead discovery — ask the right questions before touching a configurationAnticipate edge cases, validate requirements, and design for scalability, not just functional deliveryPush back on customer requests when the proposed approach will not scale — and document the decision3. Execution Quality and DocumentationDrive documentation hygiene and validation readiness across all assigned accountsReview and maintain quality standards for work produced by Junior ILs and Implementation ExecutivesProduce account-level handoff summaries that CS can pick up without follow-upBuild playbooks, templates, and checklists the team actively uses — not shelf documents4. Customer Delivery and Stakeholder ManagementRun steering meetings, align senior stakeholders, and manage expectations without Leadership involvementCommunicate progress, risks, and decisions clearly — surface problems early, not after deadlines have passedMaintain customer relationships through complexity and pressure5. Junior Implementation Lead MentorshipProvide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable developmentDevelop Junior ILs from module-level ownership toward account-level readinessReview Junior IL deliverables and give actionable feedback — not just approval or rejection6. Implementation Function ScalabilityImprove how implementations are run: identify patterns, standardise approaches, and build reusable assetsDefine and maintain implementation standards the team can execute against consistentlyCoordinate with engineering to close platform issues and defects on timeWho You AreYou are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the function scales.You are:A hands-on operator who owns outcomes, not just status updatesSomeone who designs before configuring — you ask the right questions firstComfortable managing scope creep and pushing back on customers when it mattersCalm under pressure — you surface risks before they become crisesA structured developer of people — you know how to coach, not just directClear and confident in writing — your documentation is a team asset, not a box-ticking exerciseComfortable with US-based enterprise customers and late-hour working patterns (India timezone, US customer hours)RequirementsMust-have:4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accountsHas independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modulesExperience implementing software of comparable complexity — ideally in manufacturing, quality management, or similar process-heavy or regulated environments (either industry-specific or software-specific experience required)Can design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holdingComfortable using low-code / no-code toolsProduces clean written output — account summaries, handoff documentation, and implementation plansComfortable with US-based enterprise customers and late-hour working patternsGood to have:Experience mentoring or formally coaching junior implementation team membersHas built and shipped reusable playbooks, templates, or checklists that a team actually adoptedExposure to regulated industries: manufacturing, life sciences, QMS, aerospace, automotiveExperience running structured post-go-live or hypercare programmesHas pushed back on founders, senior stakeholders, or customers with evidence and maintained the relationship
About Unifize
At Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.
Today, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools — QMS, DMS, PLM, MES, spreadsheets, and email — to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.
Uniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.
What makes Unifize different:
- No-code configuration for rapid deployment and adaptation
- Collaboration embedded in every record, not siloed in email or chat
- Context-aware AI that suggests actions, detects risks, and enhances productivity
- Flexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more
We're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand — with 100% net expansion to date.
Check out our website, case studies, and videos to learn more.
Role Summary
As a Senior Implementation Lead, you will own complex customer implementations end-to-end — from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.
You will also shape how implementations are run at Unifize. You'll mentor Junior Implementation Leads, build the playbooks and templates the team actually uses, and drive the kind of delivery quality that makes customers want to expand.
The growth path here is explicit: Senior ILs who perform well are the first in line to lead the implementation function — not replaced by external hires.
Core Objective
Own complex customer implementations end-to-end at the account level — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and structured mentorship of junior implementation leads.
What You'll Own
1. Account-Level Implementation Ownership
- Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
- Be the single point of accountability for customer outcomes across your accounts — not a coordinator, not an escalation path
- Manage multi-stakeholder delivery without escalating to founders on routine decisions
- Handle scope changes, pushback, and at-risk implementations calmly and decisively
2. Workflow and Solution Design
- Translate complex customer requirements into scalable Unifize configurations across multiple modules
- Lead discovery — ask the right questions before touching a configuration
- Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
- Push back on customer requests when the proposed approach will not scale — and document the decision
3. Execution Quality and Documentation
- Drive documentation hygiene and validation readiness across all assigned accounts
- Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
- Produce account-level handoff summaries that CS can pick up without follow-up
- Build playbooks, templates, and checklists the team actively uses — not shelf documents
4. Customer Delivery and Stakeholder Management
- Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement
- Communicate progress, risks, and decisions clearly — surface problems early, not after deadlines have passed
- Maintain customer relationships through complexity and pressure
5. Junior Implementation Lead Mentorship
- Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development
- Develop Junior ILs from module-level ownership toward account-level readiness
- Review Junior IL deliverables and give actionable feedback — not just approval or rejection
6. Implementation Function Scalability
- Improve how implementations are run: identify patterns, standardise approaches, and build reusable assets
- Define and maintain implementation standards the team can execute against consistently
- Coordinate with engineering to close platform issues and defects on time
Who You Are
You are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end — not just modules, not just coordination — whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the function scales.
You are:
- A hands-on operator who owns outcomes, not just status updates
- Someone who designs before configuring — you ask the right questions first
- Comfortable managing scope creep and pushing back on customers when it matters
- Calm under pressure — you surface risks before they become crises
- A structured developer of people — you know how to coach, not just direct
- Clear and confident in writing — your documentation is a team asset, not a box-ticking exercise
- Comfortable with US-based enterprise customers and late-hour working patterns (India timezone, US customer hours)
Requirements
Must-have:
- 4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts
- Has independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modules
- Experience implementing software of comparable complexity — ideally in manufacturing, quality management, or similar process-heavy or regulated environments (either industry-specific or software-specific experience required)
- Can design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holding
- Comfortable using low-code / no-code tools
- Produces clean written output — account summaries, handoff documentation, and implementation plans
- Comfortable with US-based enterprise customers and late-hour working patterns
Good to have:
- Experience mentoring or formally coaching junior implementation team members
- Has built and shipped reusable playbooks, templates, or checklists that a team actually adopted
- Exposure to regulated industries: manufacturing, life sciences, QMS, aerospace, automotive
- Experience running structured post-go-live or hypercare programmes
- Has pushed back on founders, senior stakeholders, or customers with evidence and maintained the relationship
