Senior Implementation Manager

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About the roleA practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end — from kickoff through go-live and hypercare — turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.What you'll doOwn a portfolio of concurrent enterprise implementations from kickoff to go-liveBuild and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on scheduleLead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configurationCoordinate practice IT, our integration engineers, and product to clear blockers fastTrain front-office teams and run go-live and hypercare until the practice is stable and confidentHand off cleanly to account management with documented workflows and success metricsBuild the repeatable implementation playbooks and tooling we'll scale withLocationFull-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.Requirements5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS companyTrack record running complex, multi-stakeholder implementations that involve technical integrationsStrong project management discipline: plans, owners, dates, and the follow-through to hold themComfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineersExcellent client-facing communication; calm and structured when a go-live gets bumpyExperience implementing software for healthcare providers, or working inside a practiceExperience building implementation playbooks from scratchEligible to work in the United StatesBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveTransform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

A practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end — from kickoff through go-live and hypercare — turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.

What you'll do

• Own a portfolio of concurrent enterprise implementations from kickoff to go-live
• Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on schedule
• Lead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration
• Coordinate practice IT, our integration engineers, and product to clear blockers fast
• Train front-office teams and run go-live and hypercare until the practice is stable and confident
• Hand off cleanly to account management with documented workflows and success metrics
• Build the repeatable implementation playbooks and tooling we'll scale with

Location

Full-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.

Requirements

• 5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company
• Track record running complex, multi-stakeholder implementations that involve technical integrations
• Strong project management discipline: plans, owners, dates, and the follow-through to hold them
• Comfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineers
• Excellent client-facing communication; calm and structured when a go-live gets bumpy
• Experience implementing software for healthcare providers, or working inside a practice
• Experience building implementation playbooks from scratch
• Eligible to work in the United States

Benefits

• Top-tier health coverage: medical, dental & vision
• 401(k)
• Paid time off + holidays, and paid parental leave

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.

At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.

Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.

We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.

Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.