Senior Implementation Manager, Lender

Job description

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. ABOUT SNAPDOCS Snapdocs is the mortgage industry's leading digital closing platform, connecting the people, processes, and technology that power every closing. Our platform automates what was once manual, fragmented, and error-prone — making the closing experience faster, more accurate, and more transparent for lenders, title companies, notaries, and borrowers. The role This is the seat that keeps new lender customers moving. When a deal closes, whether it's a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform. You'll own the full implementation lifecycle for Snapdocs' core lender products: Digital Close, eVault, quality control, and new products as they're released. You'll bring a consultative approach and strong change management instincts — the product is intuitive; the work is helping lender organizations actually adopt it. You'll run the full range of lender implementations alongside your colleagues, bringing structured project management, proactive communication, and the ability to drive adoption across complex customer organizations. What you'll do - Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption. - Act as a trusted advisor to lender customers — diagnosing where they are, understanding their organizational constraints, and guiding them toward successful adoption. - Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation. - Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully. - Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale. - Collaborate closely with teammates to share implementation learnings, strengthen documentation, and contribute to a rising-tide methodology the whole team benefits from. - Identify gaps in implementation methodology and process — and fix them without being asked. - Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations. - Contribute process and methodology improvements that the whole team benefits from. What you'll bring - You've owned complex SaaS implementations end-to-end from the vendor side: project plans, milestone tracking, stakeholder management, and the judgment to know what needs to happen next without waiting for direction. - You can learn a complex customer environment fast and earn credibility quickly. Experience in mortgage or financial services helps, but it isn't required. - You're comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard. - Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you understand them well enough to ask the right questions and keep things moving. - And you bring genuine curiosity — you're interested in learning the product deeply, understanding the industry, and growing into the team'sexpert over time. AI proficiency standard AI fluency is a core expectation at Snapdocs. Every team member is expected to actively use AI tools to do their best work. This means: - Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier, not as a novelty. - Understand how AI can accelerate implementation work — drafting customer communications, summarizing meetings, building knowledge bases, automating processes — and apply it proactively. - Stay current on AI developments relevant to your role and identify new applications that create leverage for your team. Compensation We believe in being upfront about pay. The base salary range for this role is determined by your work location: - Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $145,500 - $182,000 - Zone 2 (All other U.S. locations): $127,500 - $159,500 This role is eligible for a 20% variable component tied to lender revenue and eNote revenue performance, bringing total on-target earnings (OTE) to: - Zone 1: $174,600 - $218,400 - Zone 2: $153,000 - $191,400 Where you land within the range depends on your experience, skills, and how you'll make an impact in the role. In addition to base salary and variable compensation, this position includes meaningful equity and a comprehensive benefits package. Why Snapdocs We’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value: - Product discipline and clear reasoning - Deep ownership of outcomes (not just tasks) - Straightforward, honest communication - Empathy for the people who use our software This is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features. JOIN US We’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here. To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes: - Excellent medical, dental, and vision coverage - 401(k) with up to 4% company match - 16 weeks of paid parental leave - Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles - Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles - Summer & Winter Break (~1-week each) + 9 Holidays per year - Healthcare and Dependent Care FSA - HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) - $15K Family Building Benefit (lifetime limit) - Life and Disability Insurance - $1,500 Annual Lifestyle Stipend to support your well-being Please note: Part-time employees are not eligible for benefits at this time Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. California residents applying for positions at Snapdocs are subject to our candidate privacy policy. ( https://snapdocs.com/california-candidate-privacy/www.snapdocs.com/california-candidate-privacy http://www.snapdocs.com/california-candidate-privacy) https://snapdocs.com/california-candidate-privacy/