Senior Incident Responder, CSIRT

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a Senior Incident Responder for our Cyber Security Incident Response Team (CSIRT) with a passion for Information Security and a strong understanding of digital forensics, incident response and security monitoring. The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. We are the ‘tip of the spear’ and the last line of defense protecting company and customer data from our adversaries. This position is based in our EMEA region and working hours correspond to our “follow the sun” operating model and shift according to daylight savings during the year. You are required to do on-call as part of a regular rotation. Responsibilities The Senior Incident Responder will participate in technical investigations during security incidents to protect critical infrastructure and our customers’ data from the latest information security threats. You will be contributing to significant strategic projects, conducting threat hunts, enhancing detection and incident response capabilities, and improving core CSIRT technologies and processes. Required skills Minimum 5+ years of prior specialised security operations experience consisting of: Operational experience responding to cybersecurity incidents in a production environment, including technical investigations, containment and remediation on large scale network compromises. Operational experience performing incident response with Endpoint Detection and Response (EDR) solutions (i.e. Crowdstrike, Cybereason, etc). Operational experience with security incident and event management (SIEM) solutions (i.e. Splunk, Google Security Operations, Microsoft Sentinel, etc). Operational experience with monitoring devices (such as Security Service Edge solutions, network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools). Experience with scripting, workflow automation or agentic AI capabilities Flexibility, drive, integrity, and creative problem-solving skills. Familiarity with core concepts of security incident response and the security threat landscape (i.e. incident response phases, attack vectors, threat actors, vulnerabilities, IoCs, TTPs). The ability to build strong relationships with peers both internal and external to your functional group, and with peers/professional organisations outside the company. Customer-centric attitude and focus on providing best-in-class service for customers and stakeholders. Strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences. Understanding of network fundamentals and common protocols (i.e. HTTPS, DNS, SMTP). Understanding of operating system fundamentals and common DFIR tools and artifacts in macOS, Microsoft Windows, and/or Linux/Unix (file system, memory, running processes, network connections). Understanding of incident response and security operations within public cloud environments (i.e. AWS, Azure, GCP). The willingness to apply yourself to learning new skills. Desired skills Prior experience in a 24x7x365 operations environment. Working proficiency with programming or scripting languages (e.g. Python, Bash, Go, PowerShell). Ability to develop custom threat detection rules (i.e. YARA/IDS signatures). Working knowledge of malware reverse engineering. Relevant information security certifications, such as: OSCP, SANS GCIH, GCIA, GCFA, GCFE, GX-IH, GX-FA and other related certifications. Actively involved in the security community. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. 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