Senior Industrial Automation Field Service Technician

Job description

We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel USA team in Lubbock, TX! Summary: The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer’s systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications. What You'll Do: Execute documented procedures on-site at customer facilities Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology Communicate needs and issues with management to avoid problems before they arise Manage time in such a way that scheduling issues do not arise Work positively in a team-based environment that is in continuous movement Act as representative of Rexel while performing services on customers equipment and applications Develop relationships with key customer stakeholders Present findings to technical and non-technical audiences Articulate the value of services offerings to customers during the lifecycle of the engagement Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement Document work activities in appropriate, professional report format Assist in the clarification and resolution of customer issues Mentor, train, and coach other Field Service Technicians. May act as a Team Lead Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. What You'll Need 7+ years of hands-on experience working in an industrial manufacturing environment Exposure to industrial Lockout Tag out standards and best practices Exposure to industrial Arch Flash standards and best practices Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms) High School or GED - Required Associate’s Degree - Preferred 4 Year / Bachelor's Degree - Preferred Associate's of Science Degree in Engineering or Technology or technological training preferred Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree Knowledge, Skills & Abilities Ability to read prints and documentation regarding a machine or process Ability to manage time between jobs and while on the job during a project or other engagement Ability to gather data for future projects that management can use to create a scope document for the proposal Ability to drive utilization to target goals set by management Ability to work with sales on multiple customer engagements Ability to respond promptly to requests for support Ability to learn on the job and always be improving skills and abilities Strong interpersonal communications, organizational, and written/verbal communication skills Ability to learn quickly and adapt to changing demands Examples of being self-motivated and able to work independently Experience with Microsoft Office (Excel, Word, Outlook, etc.) Ability to mentor, train, and coach peers Physical Demands: Sit: Must be able to remain in a stationary position - Frequently – 21% to 50% Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51% Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% Weight and Force Demands: Up to 10 pounds - Constantly – at least 51% Up to 25 pounds - Occasionally – up to 20% Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50% Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20% Handles or works with potentially dangerous equipment - Occasionally – up to 20% Travels to offsite locations - Constantly – at least 51% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.