Senior Infrastructure Engineer

Job description

# **Why Join Ivo?** Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong. Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other. At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft. # **Engineering at Ivo** **Engineers at Ivo are inventors. Ivo was first-to-market with:** - An AI agent that lives in MS word and edits the document for you [2023] - Ditching imprecise embeddings models in favor of agentic RAG [2023] - Large-scale LLM-based legal fact extraction [2024] - A legal assistant that can search large contract databases, without sacrificing accuracy [2024] - Clustering legal documents descended from the same family [2025] - Automatic deviation analysis to locate buried risk in huge contract databases [2025] - Merging contracts with their amendments to make a time series of “composite” contracts (a customer actually cried when we showed her this) [2025] # **The Role: Why, What and the Who** ***Why?*** Infrastructure Engineers build the foundation that our products need to perform efficiently and effectively. Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, namespace, etc. When things break or go down, Cloud and LLM providers have “incidents.” And of course, our customers still expect us to hit our SLAs. ***What?*** You do not need to have experience with all of these things, but they should excite you. - **Run Kubernetes like it's your own startup within the startup**. Own multi-cluster, multi-region deployments across AWS/GCP/Azure, with failover and disaster recovery that actually works when it matters (not just on paper) - **Tools for infra.** Build internal tools for creating and managing clusters so dev to production is consistent. - **Isolated workloads**. ML vs. API traffic has very different needs. Design the strategy that balances cost, performance, and reliability without over-engineering it - **Security.** Customers need to trust us; product velocity should not suffer for security reasons. Things like RBAC, workload identity, secrets management, data residency, and audit trails need to be invisible though critical. - **Honest SLO/SLIs.** Create targets that are enforceable and won't trigger alerts at 3am for nothing. - **Own pipelines**. GitHub Actions for CI/CD and Pulumi for IaC. - **Docker environments**. Across dev, staging, and prod - **Bugs.** Infra should be detective level good at finding bugs within the entirety of the the engineering environment. Frontend, backend, etc. - **Make engineering faster.** Faster builds, cleaner environments, less manual work. If it's repetitive, you automate it. - **Own uptime.** Observability is critical and you’ll own visibility to this. - **Learn and lead when things go wrong**. Run incident response, write postmortems that make people actually read (and learn from) ***Who?*** This isn’t a “keep the lights on” role. You’ll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we’d love someone who’s as excited about LLMs as we are. You’d be deeply embedded into the engineering team and highly encouraged to push the frontiers. - **Kubernetes expert.** You know it deeply *(not just at the deployment level)* - **IaC and CI/CD.** Pulumi or Terraform, Docker, GitHub Actions, and you've done it across multi-cluster, multi-region setups - **You think in failure modes.** Not "will this break," but "when this breaks, what happens next" — and you design for that from day one - **You understand how a contract impacts your role in infrastructure.** Compliance and legal requirements translate into constraints in engineering, and you know when. - **You are a DevOps/infrastructure engineer at your core, with enough full-stack range to not get stuck, and an expert in debugging.** You are systematic in finding the source and unafraid to go five layers deep to find the real root cause - **Years of experience:** 5+ # **Ivo might be a good fit if you:** - You love writing code, but you love having impact more: We’re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions. - Would describe yourself as being [relentlessly resourceful](http://www.paulgraham.com/relres.html). - You have a strong internal sense of urgency. You have a bias towards doing things *today*, rather than tomorrow. - Experience working in a startup environment is preferred but not required. - Are excited about the adventure of building a company! # **What We Offer** - **Competitive Compensation:** Final offer details are determined based on experience, expertise, and overall fit. - **Equity:** Meaningful ownership in a company that's scaling fast - **Relocation and Visa Support:** We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable. - **Health & Wellness:** Comprehensive medical, dental, and vision plans to suit the needs of you and your family. - **Flexible Spending & Insurance:** Access to HSA and FSA accounts, plus life insurance coverage. - **401(k) Program:** Save for the future with our 401(k) program. - **Commuter Benefits:** We help make getting to and from the office easier and more convenient. - **Unlimited PTO:** So you can take the time you need to recharge, stay healthy, and bring your best self to work. - **Office Perks:** Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment. **FAQ** - *What stage of growth is Ivo at?:* We recently raised our Series B after growing 6x in 12 months. - *Is this a chill gig?:* Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. It’s hard work but the payoff is uncapped. *Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*