Senior Inside Sales Representative

Job description

Role Overview: The role of the Senior Inside Sales Representative (ISR), Federal is to maximize the productivity of our Federal Enterprise Sales Teams. Primarily by partnering with and providing support to our team in addition to other Field Sales Coworkers. Key Areas of Responsibility: Prepares and distributes product configurations and customer quotes utilizing on-line tools. Provides accurate and timely ordering of products via SPS and AS400 systems. Direct interaction with customers to provide order status updates, quotes or other requests. Ensure all government requirements are followed on orders (DPAS ratings, Due dates, contract requirements) Ensure proper quote to order conversion for Federal customers. Works closely with Federal Services and PM team on large projects. Responsible for order management on all rollouts. Handles return merchandise authorizations. Coordinate the scheduling of hardware with services. Customer Service - Providing consistent status updates for orders, quotes or other requests. To train and mentor new and existing coworkers Manage contract vehicles for specified customers Responsibilities: Understand and maintain in depth knowledge of relevant products, contracts, or Federal requirements. Utilize internal and external training opportunities to continually develop product knowledge and sales skills. Complete Partner Product accreditation when applicable. Build customer relations so you can be 2nd in command when the teams are traveling or out of the office. Being proactive with providing pertinent information to a client that may affect their business. Develop good working relationships with internal departments. Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience. The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change. Qualifications: Minimum Qualifications Technology industry experience or 2+ years of sales experience (non-retail) 3-5 years’ experience as a CDW ISR or Sr. or Exec Account Manager Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual Working knowledge of Office applications, SPS, AS400 Other Required Qualifications Demonstrate ability to multitask Confident with customer interactions Preferred Qualifications College Degree Prior experience in selling computer hardware, software, solutions or services is necessary 3+ years of work experience within the Federal Sales segment Working knowledge of internal CDW systems (AS400 / SPS) Capability and demonstrated willingness to train a new coworker or mentor an existing coworker Proven ability to undertake and successfully complete special projects Deep knowledge of products, configurations, requirements, and programs specific to the Federal Government. Consistently and independently delivers quality work and receives a high customer satisfaction on annual ISR survey Professional, mature, team-oriented attitude CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.