Senior Installer

Job description

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact. Our mission is to deliver intelligence you can trust, for a better world tomorrow. About the Role EROAD’s Installation Network is our “frontline face” to our customers. The Regional Installation Manager plays a critical leadership role within EROAD's field operations, responsible for the quality, performance, and compliance of our third‑party installer network across the assigned region. Operating in the fast‑moving automotive telematics industry, this role ensures that all installations of EROAD products are completed to the highest standard, in a timely and cost‑effective manner, with a strong focus on customer satisfaction and revenue enablement. This role involves direct engagement with installer partners—sourcing, assessing, qualifying, and developing them into high‑performing, safety‑focused providers. The successful candidate brings a strong background in automotive systems, operational leadership, and continuous improvement. There is a lot happening at EROAD, and it is essential that our Regional Installation Manager enjoys working in a fast‑paced work environment and has a strong sense of teamwork. This role reports to the Installation Manager AU . Job Responsibilities Installer Network Management Source, assess, and qualify new installer partners to meet regional demand and ensure capability coverage Manage the performance and compliance of third‑party installers, ensuring consistent delivery aligned with EROAD’s standards Establish strong working relationships with installers and develop them into trusted, long‑term partners Maintain a current and scalable pool of EROAD‑preferred installers Installation Delivery & Revenue Enablement Ensure installations are completed in a timely and efficient manner to support positive revenue recognition and customer onboarding timelines Balance installer capacity with forecast demand to reduce backlogs and delays Monitor pipeline, escalate risks, and intervene early where revenue or customer satisfaction is at risk Training Support and train the Installer Network to provide the necessary services of installation Train technicians and provide accreditation to install EROAD product Assist with the development and delivery of training for staff in respect to EROAD products and services and their use and deployment Support installation quality, control, and audit processes Health and Safety Champion a strong health and safety culture across all installation activities, both internally and with third‑party partners Deliver onboarding and ongoing safety training to installers, ensuring compliance with legal and industry requirements Investigate incidents and lead implementation of preventative and corrective actions Quality Conduct regular audits of completed installations to ensure workmanship, product functionality, and documentation meet EROAD’s technical standards Identify quality issues and drive corrective actions, training, or process changes as needed Validate integration with vehicle systems (12V/24V, CAN, OBD‑II, GPS, camera systems, etc.) Troubleshoot difficult or problematic installations in coordination with installers, EROAD support, and R&D staff as required Cost Control & Process Improvement Implement and manage cost control measures for regional installation activities Optimise workflows and reduce unnecessary complexity in installation processes Drive continuous improvement initiatives across audit, safety, and delivery performance Issue Escalation & Risk Management Serve as the escalation point for regional technical or operational issues related to installation Identify and mitigate risks related to installer capacity, technical capability, safety, or customer impact Communicate issues and trends to senior leadership and recommend action plans Supplier Management Support and feedback to third‑party providers in the delivery of their Service Delivery Targets for EROAD to meet agreed SLAs and KPIs Gather feedback Coordinate with the network to ensure campaign installation volumes are met Technical Team Member Key regional contact for accredited installers with technical questions Integral part of the wider EROAD technical installation team Active contributor for feedback on improvements for installation on existing and new vehicles as they come to market Key contributor to in‑field solutions to bespoke customer requirements in collaboration with R&D staff Support EROAD’s continuous improvement process through supplier management feedback and improvement discussions Contributor to regular technical bulletins to the wider installation network What You’ll Bring To be successful in this role, you will demonstrate: Proven experience in automotive telematics, automotive electrical, or vehicle technology installation Experience managing contractor networks or service delivery across a wide region Strong understanding of 12V/24V systems, CAN bus, dashcams, GPS, and connected vehicle technologies Excellent auditing, communication, and relationship‑building skills Demonstrated ability to balance quality, safety, cost, and delivery timelines Background in managing safety‑critical environments and leading corrective actions Strong interpersonal and written communication skills A systematic problem‑solving approach with a customer‑focused mindset Strong exposure to Health and Safety and ability to advocate and drive change Previous training experience Highly organised with strong attention to customer‑critical details and a strong sense of urgency Skills & Required Experience At least 3 years’ experience working with subcontractors and customers At least 5 years’ auto‑electrical or similar experience Why You’ll Love Working at EROAD EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programmes, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where your ideas can thrive. Join EROAD and be part of a purpose‑driven organisation shaping the future of connected transport – we would love to hear from you.