At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As our footprint expands across the UK, Western Europe, and the Middle East, our IT Administration team is extending follow-the-sun coverage into UK business hours to complement our existing APAC presence. You will be the front-line and second-line IT presence for our UK/EU and broader EMEA colleagues — provisioning and supporting endpoints, running joiner/mover/leaver processes, managing identity and access, and delivering Tier 1 and Tier 2 support through Jira Service Management. You will also contribute to global IT projects and help integrate newly acquired teams onto Dragos standards. This is a hands-on role for someone who thrives in a fast-moving, security-conscious environment.
Responsibilities:
- Provision new-hire accounts, equipment, and access so joiners are productive on day one; complete onboarding checklists across identity, endpoint, and SaaS.
- Execute timely, complete access revocation and account deactivation (email, identity, SaaS, privileged access); coordinate equipment recovery for departing employees.
- Deploy macOS and Windows laptops — including developer-spec machines and the annual laptop refresh program — plus replacements, upgrades, and reassignments.
- Coordinate shipping, returns, device wipes, and acquisition-related equipment recovery across the region, with accurate records in the CMDB.
- Administer and troubleshoot enrollment and policies.
- Manage applications across the Dragos SaaS estate.
- Own and resolve incidents and service requests in Jira Service Management — hardware, OS, M365, connectivity, peripherals, and conferencing — escalating appropriately and meeting SLAs.
- Keep asset records accurate, maintain runbooks, provide EMEA coverage during UK/EU business hours, and support global IT projects and M&A integrations.
Qualifications:
- 5+ years of hands-on experience in IT support, service desk, or systems administration in a corporate end-user environment.
- Hands-on experience with MDM/endpoint management — Microsoft Intune and Jamf (Apple Business Manager a strong plus).
- Working knowledge of Microsoft 365 and Atlassian environments.
- Experience running onboarding/offboarding (joiner/mover/leaver) processes, including account provisioning and access revocation.
- Comfortable with a ticketing/ITSM tool (Jira Service Management preferred) and working to SLAs.
- Endpoint hardware lifecycle experience: provisioning, imaging/enrollment, shipping/returns, and asset tracking.
- Strong customer-service orientation, clear written and verbal English, and the ability to work independently in a remote-first team.
- Awareness of GDPR / UK data-protection obligations when handling personal and device data.
- Familiarity with a CMDB and collaboration tooling (Slack, Zoom, Confluence).
- Exposure to endpoint patching/vulnerability remediation and security-conscious IT operations.
- Experience supporting the Arabic-speaking region / Middle East (MENA) — users, logistics, or offices in Arabic-speaking countries, preferred.
- Experience with zero-trust and privileged access tooling, preferred
- Experience supporting a fast-growing or M&A-active, globally distributed company, preferred.
Compensation:
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-MM1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
