Senior IT Manager (Boston)

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are seeking a highly skilled and **hands-on** Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization. ### Key Responsibilities: - **Leadership & Strategy** - Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) - Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs - Own IT budget, vendor management, and license utilization **IT Operations & Service Management** - Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting - Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle - Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume **Identity, Access & Endpoints** - Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping - Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch - Enforce device compliance, patching, EDR, disk encryption, and secure configurations **SaaS & Collaboration** - Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM) - Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies **Networks & Office IT** - Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services - Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites **Security, Compliance & Resilience** - Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection - Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging - Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers ### Key Requirements: - Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role - Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred - Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale - 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools - 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA - Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding - 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms) - Experience managing networking infrastructure across distributed locations - Proven track record of developing and implementing IT strategies that drive business growth and innovation - Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders - Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment