Senior IT Service Specialist

Job description

WHAT MAKES US, US: Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT FOR US: As a Senior IT Service Specialist where the primary focus is on the Onsite Support for our HQ and Market Units, you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role invites you to join an international onsite support team that is committed to ensuring quality service globally. You will also collaborate closely with a local team of Service Desk consisting of four members where two of the members are still under education and undergoing training, while also engaging with other team members from various locations worldwide. WHAT YOU WILL BE RESPONSIBLE FOR: Provide advanced, timely, and efficient on-site support for hardware, software, and network issues. Diagnosing and addressing problems that arise with desktops, laptops, mobile devices, printers, and various peripherals. Maintain detailed and accurate documentation of incidents and requests, and update knowledge base articles. Assist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training. Provide guidance on IT policies, tools, and best practices to ensure a secure and efficient IT environment. Manage and track IT assets, including procurement, deployment, and retirement/recycling of equipment. Maintain an accurate inventory of all IT hardware. Contribute to continuous improvement initiatives within the IT Service Desk. Participate in global IT projects and initiatives to ensure local compliance and alignment. Serve as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s). Coordination of office moves, refurbishments and expansions Assist with the setup and configuration of office IT infrastructure. Provide immediate on-site support during outages or critical incidents. Collaborate with the global IT team to resolve major issues impacting offices within responsibility area(s). Occasional business trips to other offices in EMEA to provide on-site support. WHAT WE VALUE: 3+ years of experience from a similar position Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications Experience with IT (remote and local) support across cultures and time zones Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc. Ability to provide onsite support for internal users’ hardware. Expertise in managing and prioritizing duties in a fluid work environment Problem-solving skills and the ability to handle incidents and service requests effectively Effective communication skills and a willingness to collaborate with colleagues Commitment to continuous learning and staying updated with the latest in technology Takes initiative, showing a keen awareness of urgency while effectively prioritizing responsibilities. ITIL Foundation or higher level of ITIL certification. Proficient process knowledge and documentation skills Knowledge and experience of using ITSM tools, Jira and Confluence A service-oriented mindset with a focus on delivering high-quality support and solutions Team-oriented and contributing to a good team spirit BENEFITS: Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take. NEXT STEPS: Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.