Senior IT Specialist

Job description

ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Polymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You'll own the helpdesk function end-to-end — from intake to resolution — while serving as the go-to technical resource for the entire office, including executives and senior leadership. WHAT YOU'LL DO - Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets - Provide white-glove, concierge-level support to executives and senior leadership - Troubleshoot and resolve hardware, software, and network-layer issues — LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures - Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune) - Support onboarding and offboarding workflows including device imaging and account setup - Maintain and improve internal IT documentation, runbooks, and knowledge base articles - Manage hardware and software inventory; coordinate procurement and vendor relationships - Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects WHAT WE'RE LOOKING FOR - 5+ years of experience in IT support, helpdesk, or systems administration - Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar) - Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN - Proficiency supporting both macOS and Windows environments - Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling - Ability to work independently, self-manage priorities, and take initiative without waiting to be directed - Exceptional interpersonal and communication skills — you treat every interaction as a high-value customer experience - (Plus) Experience supporting trading, fintech, or high-availability business environments - (Plus) Familiarity with scripting for automation (Bash, PowerShell, Python) - (Plus) Prior experience as a lead support resource in a lean team BENEFITS - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories