Senior IT Specialist

Job description

OPPORTUNITY OVERVIEW ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding. Role and Responsibilities Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system. Support the India office and global teams, handling incidents and requests across time zones. Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates. Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions. Develop and maintain standard operating procedures and IT documentation. Procure, configure, and stage devices (laptops, peripherals, mobile) fully before a new hire's first day. Enroll devices via MDM (e.g., Jamf, Intune, Kandji) and provision accounts through IdP platforms (e.g., Okta, Azure AD) with appropriate SSO, MFA, and access rights. Coordinate with HR and department leads to complete onboarding tasks on schedule for local and global hires. Execute offboarding procedures — account deprovisioning, device retrieval or remote wipe, and license reclamation. Maintain an accurate catalog of hardware assets, software licenses, and user assignments. Administer MDM and IdP platforms for policy configuration, compliance, and user lifecycle management across global endpoints. Manage ITSM tools for incident tracking, change management, and asset management. Perform hardware installation, configuration, troubleshooting, upgrades, and repairs for computers, handheld devices, and peripherals. Work with the systems team to ensure applications are patched on time per security and compliance requirements. Required Qualifications and Skills 3+ years of IT support or similar experience. 1+ years working with various hardware and software, including Apple laptops. Hands-on experience with MDM platforms (Jamf Pro, Intune, or Kandji) for device enrollment, policy enforcement, and compliance. Proficiency with IdP solutions (Okta, Azure AD, or OneLogin) including SSO, MFA, and user lifecycle management. Experience with ITSM tools (ServiceNow, Jira Service Management, Zendesk or Freshservice) for ticketing, SLA tracking, and asset management. Proven ability to manage IT onboarding and offboarding end-to-end. Ability to support distributed teams across multiple time zones. Strong problem-solving, communication, and multitasking skills. Fluent in written and spoken English. Availability to work occasional evenings and weekends. Desired Qualifications and Skills Bachelor's degree in Computer Science, Information Technology, or a related field. Prior experience supporting employees across India and global offices. Benefits Amazing Product: ZeroFOX has created a paradigm shifting cyber security product Awesome Culture: ZeroFOX is a community – most describe our team as a group of close knit, incredibly talented, and highly caffeinated people. All are encouraged and required to incorporate innovative ideas and prototypes into our product. Suggestions around streamlining communication, development practices and operations are welcomed Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition Benefits: Competitive compensation and benefits package available