Senior IT Specialist

Job description

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula: Approach each client engagement as a **partnership**, create an environment that attracts the **most talented professionals** and allows them to flourish, and regulate **growth** to maintain **excellence** in our service standards. We are seeking a highly organized and technically capable **Senior IT Specialist** to oversee IT operations, governance, asset control, access management, and vendor coordination across the company. The role will act as a key control point for corporate systems, employees, devices, software, licenses, access permissions, and IT vendors, while maintaining strong documentation, security, reporting, and operational controls. ### RESPONSIBILITIES - Maintain accurate trackers and records for IT assets, software licenses, user access, vendors, costs, contracts, and renewals. - Manage the full **IT asset lifecycle** from procurement and assignment through maintenance, recovery, replacement, and disposal. - Coordinate employee IT onboarding and offboarding, including devices, accounts, licenses, and system access. - Ensure user access is granted, modified, and removed accurately and on time. - Administer Microsoft 365, Microsoft Entra ID / Azure AD, MFA, and access-control requirements. - Support administration of RMM / MDM and endpoint management platforms. - Maintain IT policies, SOPs, inventories, process documentation, and governance controls. - Monitor IT vendors, contracts, service levels, performance, renewals, and outstanding actions. - Maintain an IT risk register and track mitigation actions through closure. - Identify IT risks related to systems, devices, access, vendors, and operational processes. - Identify cost optimization opportunities across software licenses, equipment, vendors, and IT services. - Monitor license utilization and support renewal, consolidation, or cancellation decisions. - Coordinate closely with the Operations team on employee, office, procurement, vendor, and technology requirements. - Maintain equipment and software trackers across company offices. - Prepare regular management reports covering assets, licenses, access, risks, costs, vendors, and service performance. - Support basic cybersecurity controls across corporate devices and systems. - Monitor endpoint security, access permissions, and MFA compliance. - Support IT incidents, infrastructure, networking, and user issues when required. - Coordinate with service providers and vendors to resolve technical issues and service interruptions. - Support IT requirements across multiple offices and distributed teams. - Maintain accurate audit trails and documentation for IT-related changes, assignments, access, and approvals. - Support continuous improvement of IT processes, controls, workflows, and reporting. ### QUALIFICATIONS ### Required Qualifications - Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related discipline. - Relevant experience in IT operations, IT administration, or IT infrastructure support. - Strong understanding of **IT operations and governance**. - Experience managing IT assets throughout their full lifecycle. - Experience managing software licenses, user accounts, and access permissions. - Hands-on experience supporting employee onboarding and offboarding from an IT perspective. - Experience administering Microsoft 365. - Working knowledge of Microsoft Entra ID / Azure AD. - Experience with MFA, access controls, and basic cybersecurity practices. - Experience with RMM / MDM and endpoint management platforms. - Strong IT documentation, tracking, and reporting skills. - Experience coordinating IT vendors and external service providers. - Understanding of IT risk management and mitigation tracking. - Strong Microsoft Excel skills. - Experience using SharePoint for documentation, tracking, or collaboration. - Strong communication, organization, and stakeholder coordination skills. - Ability to manage multiple priorities and follow up on outstanding actions. - Strong attention to detail and accountability. ### Preferred Qualifications - Experience with Microsoft Intune. - Experience with Workspace ONE or similar endpoint-management platforms. - Experience with Power Automate. - Advanced Excel reporting skills. - Experience supporting multiple offices or distributed teams. - Experience with Jira Service Management, Zendesk, or similar service-management tools. - Familiarity with ITSM and IT asset management platforms. - Experience working with ERP systems. - Experience developing IT dashboards, reports, and management-level summaries. - Exposure to IT vendor contract management and service-level monitoring. - Experience supporting professional services, consultancy, or multi-office organizations. ### POSITION DETAILS - **Position:** Senior IT Specialist - **Department:** IT - **Location:** Heliopolis, Cairo, Egypt - **Work Setting:** Onsite - **Reporting To:** Associate Director – Operations - **Employment Type:** Full-Time ### PRODUCTIVITY TOOLS - Microsoft 365 - Microsoft Entra ID / Azure AD - Microsoft Intune - Workspace ONE - Microsoft Excel - SharePoint - Power Automate - RMM / MDM Platforms - Endpoint Security Tools - Jira Service Management - Zendesk - ITSM / Asset Management Platforms - ERP Systems Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.