Senior IT Support Engineer

Job description

Bank of Singapore opens doors to new opportunities. At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today! The Senior IT Support Engineer serves as a technical Subject Matter Expert (SME) within the Application Services team, delivering exceptional application services and custodianship for Wealth Management (Private Banking) users and customers at Bank of Singapore (BOS). This role is critical for ensuring production stability and driving continual service improvement for channel and trading-related applications, including client onboarding, order management， portfolio management, digital platforms and document management systems etc.. The engineer will respond, analyze and manage user queries, resolve production incidents, oversee daily business batches, collaborate and improve systems with development teams and product owners. The role demands effective incident and problem management to ensure timely resolution of production issues along with risk management. Roles and Responsibilities: Provide comprehensive support for related BOS staff, ensuring seamless business processes and system functionality. Develop a strong understanding of end-to-end banking processes, collaborating closely with stakeholders in the Front Office (e.g., Relationship Managers, Business Managers, Assistant Relationship Managers) and other stakeholders. Work with internal teams to resolve production incidents, focusing on functional issues and employing Problem Management techniques to identify root causes with deep-dive. Make recommendations or deliver automation for permanent solutions to recurring incidents, collaborating with relevant units to minimize Level 1 and Level 2 incidents. Provide on-call and on-site support on a rotational basis, including after-hours and weekend support as needed for application support and change deployment. Contribute to the development of functional and technical specifications for system bugs and enhancements, playing a key role in prioritizing changes and tracking delivery. Conduct testing of application bug fixes and enhancements as part of the release management process. Assist delivery team to reduce the number of rollbacks. Collaborate with the Technology Architecture team to ensure robust system design, minimizing operational risks and ensuring proper data structuring and control within the business. Prepare training materials and conduct training sessions as necessary, including cross-training other members of the Application Services team. Able to monitor and report on risk status and effectiveness of mitigation measures. Ability to identify common risks in processes, projects and systems. Bachelor's degree in Computer Science or a related field. 3+ years of experience in application technologies in Banking and Financial Services organizations. Hands-on experience with Java/J2EE, Microsoft .NET, modern web development frameworks, Python and related technologies. Proficient in database management (SQL Server, Oracle, PostgreSQL), operational systems (LINUX, Windows Server), batch management systems (Control-M), JEE Application Servers (WebLogic, JBoss, T), Microservices, and AI ecosystems. Solid understanding of technology security, cryptography, certificates, and cyber defence principles. Basic knowledge of Wealth Management products and business processes. Experience implementing or supporting Front Office initiatives in financial services. Excellent communication skills (verbal, interpersonal, written) and strong analytical abilities. Proven experience in application support and user query management (L1/L2). Ability to manage third-party vendors and evaluate their performance against SLAs. Strong problem-solving skills with a commitment to a zero-defect mindset.