SENIOR IT SUPPORT SPECIALIST

Job description

SENIOR IT SUPPORT SPECIALIST Position Location: Riga, Latvia (On-site role) Redwire Corporation is a global space and defense technology company building the infrastructure of the future and delivering multi-domain solutions. specializes in the design, manufacturing, and integration of autonomous unmanned aerial vehicles (UAVs) and advanced electro-optical surveillance systems. Our technologies are trusted and deployed across defense, security, civil, and industrial sectors worldwide. We are looking for an experienced Senior IT Support Specialist to ensure the secure, reliable, and efficient operation of the company's IT environment while providing advanced technical support to end users. Key Responsibilities: Deliver advanced troubleshooting and resolution for internet and network issues, including escalated cases from first-level support. Provide in-depth support for Microsoft Office and Microsoft 365 and other office productivity applications, resolving complex end-user issues. Manage and maintain email systems, ensuring service continuity and addressing advanced configuration and security concerns. Diagnose, maintain, and repair printers and multifunctional devices, including hardware and connectivity issues. Conduct user training sessions on software usage and prepare user guides and technical documentation. Develop and maintain comprehensive IT documentation for systems, processes, and troubleshooting procedures. Support business-critical applications, including ERP, CAD, CAM, and ECAD systems, performing configuration and integration tasks. Participate in process automation initiatives and contribute to evaluating, testing, and implementing new software solutions to improve operational efficiency. Administer and support IT endpoint and mobile device management solutions, including Endpoint Central, MDM, and ServiceDesk Plus. Qualifications: Higher education in Information Technology. Good knowledge of Windows 10 and Windows 11 operating systems. Experience with Microsoft Active Directory and Microsoft Entra ID. Experience with Microsoft 365 administration. Experience with cloud platforms (Azure and/or AWS) is considered an advantage. Experience supporting ERP/PDM systems is an advantage. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. High sense of responsibility and customer-oriented attitude. Good command of Latvian and English. We Offer Competitive salary: EUR 2650 gross/month. Annual performance-based bonus. Annual salary review. Health and accident insurance. Accident insurance for employees' children. Professional training and career development opportunities. Modern production facilities and cutting-edge technologies. Financial support in special life situations. Opportunity to work in an international space and defense technology company. Join our team and grow your technical skills while working with world-class technologies! Please submit your CV in English by clicking ' Apply ' or send it directly to We appreciate every application, but please note that only shortlisted candidates will be contacted for interviews. The information submitted by the candidate will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and the company's recruitment procedures will be used for recruitment purposes.