Senior IT Support Specialist - Google Experience

We are looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment. This role will be instrumental in managing, improving, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate has strong hands-on experience, thrives in fast-paced environments, and is comfortable owning systems end-to-end.Key Responsibilities:Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policiesManage and optimize Slack administration, including workspace configuration, integrations, permissions, and user managementSupport and troubleshoot network-related issues, with an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP)Roll out, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar)Oversee patch management, OS updates, and software deployments across company devicesLead or support the implementation of a scalable endpoint management strategy for laptops and other endpointsEnsure systems are secure, up to date, and aligned with IT best practicesProvide escalation-level support and guidance for complex IT issuesDocument processes, configurations, and standards to improve operational efficiencyRequirements3–5 years of hands-on IT experience, ideally in a growing or dynamic environment.Strong experience administering Google Workspace.Strong experience administering Slack.Working/intermediate knowledge of networking fundamentals.Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).Experience managing patching, updates, and device compliance across multiple machines.Prior experience working at a Managed Service Provider (MSP) is highly preferred.Nice to HaveExperience supporting both macOS and Windows environmentsFamiliarity with security best practices for endpoint and identity managementExperience supporting remote or hybrid teamsWhat We’re Looking ForA self-starter who can take ownership and drive IT initiatives forwardSomeone comfortable working independently while collaborating with cross-functional teamsA problem-solver who balances technical depth with practical solutionsBenefits

We are looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment. This role will be instrumental in managing, improving, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate has strong hands-on experience, thrives in fast-paced environments, and is comfortable owning systems end-to-end.

Key Responsibilities:
Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies
Manage and optimize Slack administration, including workspace configuration, integrations, permissions, and user management
Support and troubleshoot network-related issues, with an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP)
Roll out, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar)
Oversee patch management, OS updates, and software deployments across company devices

• Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints
• Ensure systems are secure, up to date, and aligned with IT best practices
• Provide escalation-level support and guidance for complex IT issues
• Document processes, configurations, and standards to improve operational efficiency

Requirements

• 3–5 years of hands-on IT experience, ideally in a growing or dynamic environment.

• Strong experience administering Google Workspace.

• Strong experience administering Slack.
• Working/intermediate knowledge of networking fundamentals.
• Proven experience rolling out or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).
• Experience managing patching, updates, and device compliance across multiple machines.

• Prior experience working at a Managed Service Provider (MSP) is highly preferred.

Nice to Have

• Experience supporting both macOS and Windows environments
• Familiarity with security best practices for endpoint and identity management
• Experience supporting remote or hybrid teams

What We’re Looking For

• A self-starter who can take ownership and drive IT initiatives forward
• Someone comfortable working independently while collaborating with cross-functional teams
• A problem-solver who balances technical depth with practical solutions

Benefits

Mirai, a Scopely company, is a video game company located in the vibrant city of Riyadh in Saudi Arabia. Led by a world-class team of global and regional talent with deep experience and passion in games and technology, Mirai is on a mission to bring beloved, industry-defining games to life. Mirai is a subsidiary of Scopley, a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others. Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years. Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents. Scopely was acquired by Savvy Games Group in July 2023 and is now an independent subsidiary of Savvy. Established in 2021 by Saudi Arabia's Public Investment Fund (PIF), Savvy Games Group is a games and esports company formed with a mission to drive the long-term growth and development of esports and the broader games industry worldwide.

Mirai, a Scopely company, is a video game company located in the vibrant city of Riyadh in Saudi Arabia. Led by a world-class team of global and regional talent with deep experience and passion in games and technology, Mirai is on a mission to bring beloved, industry-defining games to life.

Mirai is a subsidiary of Scopley, a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others. Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years. Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 and is now an independent subsidiary of Savvy. Established in 2021 by Saudi Arabia's Public Investment Fund (PIF), Savvy Games Group is a games and esports company formed with a mission to drive the long-term growth and development of esports and the broader games industry worldwide.