Senior IT Systems Administrator

Job description

Why Technology at loveholidays? At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology https://tech.loveholidays.com/ and adhere to our key technology principles https://tech.loveholidays.com/the-5-principles-that-helped-scale-loveholidays-7ea0b0fd3df9 that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team: Our lean and dedicated technical team of 5 currently includes the Senior Business IT Manager, two Senior System Administrators, and a System Administrator. You will be the third Senior System Administrator, playing a key role in supporting our 400 staff across the 5th and 6th floors of our Hammersmith HQ. The team also provides regular support to our Dusseldorf office (25 people) with occasional travel, and remotely supports our two outsourced call centres located in India and South Africa. The impact you’ll have: As a Senior System Administrator, reporting directly to the Senior Business IT Manager, you'll be responsible for the strategic and high-level operational support necessary to ensure the smooth, day-to-day running of all IT systems for every user across all regions. This role acts as a key escalation point for both internal and external stakeholders. Your day-to-day: - Support, and administrate a large-scale, multi-platform estate encompassing Google Workspace, Microsoft Azure, and Jamf Pro - Serve as the primary contact for network issues, collaborating with the broader senior team to resolve problems and conduct necessary network maintenance across different sites. - Lead large event meeting setup, support and general AV support/break-fix as needed and support 20 Google Meeting rooms. - Manage multiple queues of tickets using Freshservice within our SLA. - Manage and run weekly joiners and leavers, account creations and deactivations. - Support UK Office, Ireland Office and Dusseldorf office (Onsite and remote). - Completing technical projects in line with quarterly business key results. Your skillset: - 8+ years working experience as an IT Support Engineer or Administrator - Degree in a technical subject or industry standard certificates - Strong working knowledge of Google Workspace, Azure and JAMF - Strong working knowledge in networking - Strong working knowledge of managing Mac and Windows devices in an enterprise environment - Strong working knowledge of managing iOS and Android devices in an enterprise environment - Strong working knowledge of setting up AV and running large meetings Desirable: - Experience with Palo Alto, Aruba and Cisco - Managing AI tools in an enterprise environment, we use Gemini, ChatGPT and Claude - Experience with n8n in an enterprise environment The interview journey: - Interview with a Talent Partner - 30 mins - 1st Stage with Hiring Manager and Senior Team Member(s) - 45 mins - 2nd Stage - Case Study Presentation and Technical Interview - 1 hour - 3rd Stage - Key External Stakeholders - 1 hour Perks of joining us: - Company pension contributions at 5%. - Individualised training budget for you to learn on the job and level yourself up. - Discounted holidays for you, your family and friends. - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. - Ability to buy and sell annual leave. - Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.