Senior IT Systems Engineer, IT Innovation

## **Our mission: e**liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Spring Health's IT Innovations team builds the automations and integrations that let every team here move faster and stay focused on removing barriers to mental healthcare. We connect our business systems and look for the manual, repetitive work across the company so we can engineer it away. As a Senior IT Systems Engineer, you will take on the most complex of that work — where requirements are ambiguous, systems are interdependent, and the right approach is not yet obvious — turning manual processes into reliable automations, and turning what you learn into the patterns the rest of the team builds from. The toolkit keeps evolving, and AI and agent-based approaches are an increasing part of it. What stays constant is the judgment to choose an approach when there is no precedent, the care to build automations others can rely on and troubleshoot without you, and the ability to move partners toward a sound technical decision. You will work as a technical peer with teams across the company, cultivate the vendor relationships that give us leverage, and help the engineers around you grow. This is a full-time individual contributor role reporting to the Director, IT System Engineering, and it is fully remote within the United States. **What You'll Do** - Design and deliver the complex, business-critical automations and integrations that connect Spring Health's core systems, including AI-powered and agentic workflows that call our automations as tools and run inside our governance guardrails. - Choose the technical approach where no established pattern exists, document it so the team can repeat it, and bring recommendations that carry options, risks, and tradeoffs. - Look past the request to the structural cause — a brittle integration, a workflow gap, an unclear data contract — and fix the cause, not the instance. - Develop the reusable patterns, shared components, and agent building blocks — tool definitions, permission scopes, fallback paths — that other engineers build from, and drive adoption across IT. - Guide how technical principles are applied — how integrations authenticate, how errors are handled, what an agent may act on without human approval, how work is tested — and help shape new standards with Security and Compliance. - Own monitoring, alerting, and incident response for production automations and agents, and lead the investigation when something breaks. - Serve as the escalation point for IT Systems Engineers and the last escalation inside IT Innovations, reducing that volume over time through root-cause fixes, added automation, and better tooling. - Work as a technical peer on integration design across the company and build durable relationships with partners outside your own area of expertise, shaping approaches together rather than handing requirements over. - Cultivate relationships with the vendors and platform partners whose roadmaps affect our work, and bring what you learn back to the team. - Support the growth of IT Systems Engineers through design review and pairing, and help colleagues across the organization build orchestration and AI agent building fluency through training and shared documentation. **What Success Looks Like in This Role** - You deliver the team's highest-complexity automation and integration projects each quarter, against committed scope and date. - Production automations you own sustain a defined successful run rate (for example, 99% or better), with mean time to resolution trending down. - The patterns and components you author are adopted, and a rising share of new team automations build on them. - Escalation volume reaching you and recurring incident categories decline over time. - Hours of repetitive operational work reclaimed each quarter through the automations you deliver. - Partners outside IT Innovations bring you in early, and the shared processes you design hold up without rework. - IT Systems Engineers grow in capability and confidence through your support, with less design rework needed over time. **What You'll Bring** - 7+ years in automation, integration, or IT systems engineering, with hands-on delivery of business-critical automations. - Deep hands-on experience with Workato preferred — recipe design, API integrations, error handling — or another integration platform as a service (iPaaS) such as Boomi, MuleSoft, Tray, or n8n. - Experience integrating enterprise systems — identity and access management, human resources, ticketing, finance — using APIs, webhooks, and event-driven patterns. - A track record of designing reusable patterns other engineers adopt, not just individual solutions. - Hands-on experience building AI-powered and agentic workflows in a governed environment. - Proficiency in a scripting language such as Python. - Comfort choosing an approach on unfamiliar problems and defending it with evidence. - Experience partnering with engineering and security colleagues on technical design, and cultivating vendor relationships. - Ability to influence without authority by adapting your message to the audience, and to grow less experienced engineers. - Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Workato or an equivalent iPaaS certification is a plus. The target base salary range for this position is **$125,000 - $138,000,***and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using [**Radford Global Compensation Database**](https://springhealth.link/jd-2022-09-radfordcomp)at minimum to ensure competitive and fair pay.* ### **Benefits provided by Spring Health:** **Note**: We have even more benefits than listed [here](https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits) and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. - Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to [**One Medical**](https://www.onemedical.com/membership/)accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - We offer competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to [**Noom**](https://www.noom.com/)**,** a weight management program—based in psychology, that’s tailored to your unique needs and goals. - Access to fertility care support through [**Carrot**](https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses. - Access to[**Wellhub**](https://springhealth.link/jd-2023-07-gympassbenefit), which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription - Access to [**BrightHorizons**](https://www.brighthorizons.com/), which provides sponsored child care, back-up care, and elder care - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes. **Not sure if you meet every requirement?** [Research shows](https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907) that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to [Thrive](https://www.springhealth.com/careers). If this role excites you, we encourage you to apply. ***Our privacy policy:***[***](https://springhealth.com/privacy-policy/) *Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.*