Senior IT Technologist Site Infrastructure & Operations

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic is a global leader in healthcare technology, united by our mission to alleviate pain, restore health, and extend life. With a presence in more than 150 countries, we combine innovation and expertise to solve some of the world’s toughest healthcare challenges, empowering our people to do meaningful work that improves lives every day. We are seeking a highly skilled Senior IT Technologist to deliver advanced, hands-on infrastructure support and deployments across office, manufacturing, distribution, administrative, and lab environments. In this role, you will act as a key on-site infrastructure expert, ensuring the stability, performance, and uptime of critical IT systems. The Senior IT Technologist role involves working closely with local and global IT teams to support and optimize infrastructure operations. Responsibilities include troubleshooting complex issues, coordinating site activities, managing vendor relationships, and executing projects across various locations. The position requires strong technical skills in networking, computing, storage, and end-user technologies, as well as maintaining compliance with hardware, software, and security standards. After-hours support, on-call duties, and occasional travel are also part of the role. Responsibilities may include the following and other duties may be assigned: Design, deploy, and document infrastructure solutions that meet business, architecture, and compliance requirements. Manage system configuration, capacity, compatibility, reliability, and overall infrastructure performance. Monitor environments, troubleshoot issues, analyze logs, and implement changes to improve performance and efficiency. Provide advanced support for network infrastructure, including routers, switches, wireless, firewalls, and multi-site connectivity. Maintain secure and reliable LAN, WAN, and MAN networks, including patching, segmentation, and upgrades. Deliver onsite infrastructure support, including diagnostics, hardware installation, cabling, configuration, and asset lifecycle management. Lead or support local and multi-site infrastructure projects, ensuring milestones, resources, and delivery timelines are met. Coordinate vendors, procurement, and onsite service activities while aligning business, site, and regional infrastructure needs. Collaborate with stakeholders, global IT teams, and service providers to provide technical guidance, status updates, and recommendations. Create and maintain technical documentation, standards, SOPs, and support for networking, compute, storage, backup, cloud, and hybrid environments. Required Knowledge and Experience: Matric plus 3-year diploma/degree in IT field (or equivalent) with 4+ years of relevant experience 3+ years of hands-on experience across networks, servers, storage, and backup solutions Strong troubleshooting and diagnostic capability in infrastructure environments Advanced knowledge of networking, device security, and enterprise systems Proficiency in monitoring and troubleshooting tools Ability to independently perform infrastructure tasks (rack, stack, cabling) Experience with Cisco, Juniper, or Dell Technologies Strong communication and stakeholder engagement skills Reliable transportation Ability to lift up to 23 kg Preferred qualifications include a CCNA certification or equivalent, previous Medtronic experience, and knowledge of both cloud and on-premises data center environments. It is also helpful to have experience with UPS systems, power supply, structured cabling, and leading or coordinating IT projects. Familiarity with virtualization technologies such as VMware vSphere, a solid understanding of cybersecurity principles, and experience with audio-visual and unified communications technologies are also valued. In addition, proficiency in SCCM, Intune, and PowerShell, along with strong skills in log analysis, debugging, and infrastructure optimization, would be beneficial. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).