Senior Key Account Manager

Job description

## Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. ## What's Exciting About The Role To ensure the long-term stability and growth of strategically important international customer relationships, we are hiring a **Senior Key Account Manager**. Reporting to and working closely with the current Global Account Manager, you will support the operational and strategic management of key accounts, ensuring continuity of customer relationships to assume full account responsibility over time. This role sits within our DACH sales organization led by our Head of DACH, which is responsible for our SMB, Enterprise, Partner, and eCommerce/mCommerce segments across Germany, Austria, and Switzerland. **Key Responsibilities:** - Full coverage and involvement in the Global Account Manager's day-to-day business - Building in-depth accounts knowledge (contractual status, contacts, commercial history, open topics) to ensure seamless handover - Maintaining the customer relationships with key contacts at the international companies on an operational and tactical level - Coordinating internal interfaces (Product, Compliance, legal, Onboarding, Helpdesk, IT) to ensure smooth service delivery - Contributing to forecasting, pipeline maintenance in Salesforce, and account reporting - Preparing for and participating in business reviews and escalation calls - Supporting contract negotiations and commercial proposals in coordination with the Global Account Manager ## Skills and Experience We Desire - Fluency in both German and English, with the ability to communicate effectively in both languages - Extensive experience within the payments industry, with strong expertise in payment gateways, acquiring services, and payment terminal solutions. - Proven track record in Key Account Management or Relationship Management, ideally within the payments, financial services, or retail sectors. - Experience managing complex international customer organizations, including global and multi-market enterprise accounts. - Proficiency in Salesforce and/or comparable CRM platforms, with a disciplined approach to account and pipeline management. - Excellent communication, stakeholder management, and negotiation skills, with the ability to engage and influence senior decision-makers. - Highly organized and self-motivated, with a structured working style, strong attention to detail, and the reliability to ensure seamless customer support and business continuity when acting as a backup. ## Key Success Criteria - Develop a strong understanding of the assigned key accounts and actively manage them in close partnership with the Global Account Manager. - Achieve full capability for the assigned accounts by the end of the onboarding period, ensuring seamless customer support and continuity. - Establish and maintain effective working relationships with all relevant internal stakeholders across Verifone supporting the customer portfolio. - Build trusted relationships with key customer stakeholders across commercial, operational, and executive levels. - Consistently deliver a high standard of customer service, reflected in positive feedback from customer contacts and stakeholders. - Contribute actively to revenue growth opportunities through accurate pipeline management, forecasting, and account planning. - Demonstrate increasing ownership of account activities and readiness to assume broader account responsibilities over time. ## Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.