Senior Key Account Manager (Dutch Speaking)

Job description

Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across customers in the Netherlands and Nordics . About Famly We’re on a mission to stop admin stealing the joy of working with young children. We do that with our platform, the world’s first proactive assistant for educators and staff that handles admin for them so they can get back to what they love. And we do it with our content (like The Tiny Chair Podcast ), reminding educators of the joy and meaning that got them into working with children in the first place. About the role As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our enterprise and most complex partnerships. Solutions-focused and positive, you thrive in a fast-paced environment - navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation. What you'll be doing Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders. Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment Identify and close significant upsell opportunities through deep commercial and consultative work Own the rollout and deployment of Famly across multiple large customers, sequencing milestones and adapting the approach for sites at different levels of readiness Design and deliver training for nursery staff, from tech-confident to tech-nervous, building reusable materials that scale across the group Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews, and skills development Act as a voice of the customer across Product, Sales, and CX, helping align internal teams with client needs Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes You'll thrive in this role if you: Fluent in spoken and written Dutch and English . This is essential, as you will be working in both 3+ years of experience in a similar role Executive-level communication and strong interpersonal skills, with the ability to engage effectively with diverse stakeholder groups A positive, solutions-focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth Commercial Sharpness: You understand what drives growth and take ownership of outcomes Strategic and creative thinking with the ability to align customer objectives with Famly's business goals Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence, ensuring customer trust and retention Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer data Serious about your own career ambitions and the growth of Famly While we'd love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique. If you don't tick every box above, to hell with it — apply anyway. We'd still love to read your application. The interview process Here’s what to expect: A short video call with Ellie from the People & Talent team GIA rational thinking test Chat with Jakob, Head of Customer Success for the UK&I/Nordics Case study / Skills test with panel interview A conversation with Matt, UK General Manager Reference check We try to move fast and keep it human throughout 💜 And who are Famly? You're probably wondering at this stage, and Famly are...? Well, it all began when our co-founder Henrik's daughter was ready to start at daycare. He couldn't believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper 'parent' books they exchanged once a month just weren't cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that. These days, about 180 of us build Famly for more than 10,000 institutions and over 1 million parents. We handle admin stress so they can get back to what matters, and we make it easier than ever to connect home, and nursery so parents can play a part in their child's day. If you join us, you'll be building, selling, or supporting customers with everything from staff rotas and invoices, to child development and parent communication. How we work Famly prides itself on a few principles; we choose simplicity, we believe friendliness is a superpower, we set the pace, and we want everyone to be surrounded by talent. It all adds up to a culture that refuses to make employees choose between a place that is ambitious and sets the pace for what good looks like - and one that is a nice place to work. We think you can be ambitious and kind, and when you get to meet our team, we hope you'll agree. What we expect of you, is that you make others shine, that you believe in being better than yesterday, and you are not afraid to just 'get it done'. Finally, we want you to value 'sitting in the tiny chair' - which means you look at your work through the impact it has on our customers: the people sitting in tiny chairs in childcare settings all over the world. What's in it for you? Competitive pension, private health insurance, and paid maternity/paternity leave A clear career framework and coaching to make sure you're growing, a $1000 personal development budget and a 'We'll buy you any book you want' policy We guarantee we'll create the time, space and leadership (as well as the budget) to make sure you grow and develop We want to set the pace, and don't cut corners when it comes to investing in tooling and technology that you need to be at the frontier of tech We're all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks Top-notch work equipment (including noise cancelling headphones for those focus periods!) We believe collaboration happens best in person, so we have the default of four days a week in office - but with plenty of flexibility for when life happens outside the office too We're looking to fill this position as soon as possible, so get your application in today by sending us: Your CV A cover letter (or a video 📹 ) to tell us what you can bring to the role, and what speaks to you about Famly Looking forward to hearing from you! Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.