Senior Key Accounts Manager

Job description

Job Summary: We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility: Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts Establish good rapport and trust though proactive engagement Understanding client needs and identifying new business opportunities for upselling Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame Coordinate with internal teams to deliver solutions that meet client's objectives Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation Prepare regular reports of progress and forecasts to internal and external stakeholders Requirements: Diploma/Bachelor's degree in any field or course or equivalent industry experience With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients Proficient in English Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.