Senior Lead Engineer - R01570686

Job description

**Senior Lead Engineer** ### Job requirements **Experience Range:** With at least 5 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total. **Key Responsibilities:** - Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices. - Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency. - Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality. - Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability. - Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce. - Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting. - Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions. - Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies. **Required Skills:** - Salesforce Sales Cloud - Salesforce Service Cloud - Salesforce Experience Cloud - Salesforce Platform customization and configuration - Apex programming - Lightning Web Components (LWC) - Agentforce development - Custom agent frameworks on Salesforce - Salesforce Data Cloud integration - Genesys integration with Salesforce - OpenAI API integration with Salesforce **Preferred Skills:** - Salesforce Certified Application Architect or System Architect - Expertise with Salesforce Data Cloud advanced features - Hands-on experience with Salesforce DevOps tools and CI/CD pipelines - Knowledge of advanced sales analytics and reporting in Salesforce - Familiarity with multi-cloud Salesforce implementations - Experience with custom agent frameworks beyond Agentforce **Desired Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or a closely related discipline - Salesforce Certified Platform Developer I or II - Salesforce Certified Sales Cloud Consultant