Senior Lead - HR Shared Services

Job description

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR LEAD - SHARED SERVICES TO JOIN OUR HUMAN RESOURCES GROUP AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] YOU'RE BUILDING PEOPLE SYSTEMS. BUT ARE YOU BUILDING THE ONES THAT KEEP 10 MILLION CUSTOMERS' EMPLOYEE PROMISES INTACT? M-KOPA has just crossed 10 million customers across Africa, unlocked over $2 billion in credit, and helped 86% of those customers report a better quality of life — many for the first time in their financial lives. None of that happens without an HR Shared Services engine that never drops a beat: contracts issued on time, payroll inputs correct the first time, employee relations cases handled with care and closed cleanly, records that hold up to any audit. That engine is what you'd be running. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHAT MAKES THIS ROLE DIFFERENT Most HR Shared Services roles are measured on tickets closed. This one is measured on trust — the trust that a contract is accurate, a payroll input is audit-ready, and an employee relations case is handled fairly and confidentially. You'll own the full employee lifecycle operation: onboarding and probation, contracting, records, payroll inputs (including commissions and bonuses), benefits administration (medical, pension, group life, and wellness), offboarding, and ER case administration. You'll also have real license to use data and automation to make that operation better — this role explicitly includes building dashboards, spotting root causes of recurring errors, and piloting AI-enabled workflows with proper governance, not just running the process as inherited. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ed8f730c-2cd3-4743-a1a6-1573989c6fb8/M-KOPA%20Pic.jpg] REPORTING STRUCTURE Reports To: Head of HR Shared Services WHAT WE NEED FROM YOU - Accountability for end-to-end HR Shared Services delivery — records, contracts, payroll inputs, offboarding, and employee relations case administration — with a track record of hitting SLA and quality targets in a fast-moving, multi-country environment. - A current Chartered HR Practitioner status with the Chartered Institute of Human Resource Management, Ghana (CIHRM Ghana), paired with demonstrable experience translating policy and business changes into operational processes, templates, and controls that people actually follow. - Comfort using data to diagnose service problems and build simple dashboards, plus experience identifying or piloting automation and AI use cases within HR operations — with the judgement to apply proper governance around accuracy, bias, privacy, and auditability. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.