Senior Leader, Technical Program Management

Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO At Mapbox, Technical Program Managers (TPMs) ensure successful, on-time launches for Mapbox's key customers by turning complex needs into realized value. TPMs independently develop and execute strategies to maximize customer satisfaction, while minimizing thrash in changes to priorities and roadmap. They provide high-judgement updates to Mapbox leaders–keeping them informed on progress while handling the day-to-day operations independently. WHAT YOU'LL DO Mapbox is seeking a Senior Leader, Technical Program Management (EMEA) to lead our post-sales TPM organization across the region. This is a customer facing, high-impact leadership role in a dynamic environment where you will scale the team into a highly organized and effective unit. You will drive changes to processes and resourcing as needed through the organization, holding TPMs and other teams accountable for consistent and quality deliveries. IN THIS ROLE YOU WILL: - Define and champion the charter, engagement model, and responsibilities of the EMEA TPM team - Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities - Serve as the senior escalation point for complex customer launches and major customer incidents with significant financial and strategic implications - Identify inconsistencies or missing processes across the organization (e.g. standards for JIRA bugs or missing dashboards). - Align with Product and Engineering to translate customer feedback into actionable insights and roadmap clarity - Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact - Provide calm and decisive leadership during high-pressure situations with customers WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment. - 5+ years of people management experience leading technical customer-facing delivery or services teams. - Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch. - Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations - Deep customer empathy paired with disciplined execution. - Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones. - Bilingual Proficiency (German/English): Capable of navigating complex business environments and driving program alignment in both languages is desired, not required. - Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success. - Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities. - Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly. - Change Leader: You have successfully improved or scaled delivery organizations and can implement operational rigor in highly dynamic environments. - Executive Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision. - Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes. WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class. #LI-Remote