Senior Lifecycle Growth Manager

Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE ROLE As a Lifecycle Growth Manager, you will own and optimise end-to-end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution. WHAT YOU WILL DO - Own the full customer lifecycle strategy across email, in-app, and other engagement channels, from trial through renewal and expansion. - Design and launch signal-based, triggered campaigns - Build and own a dedicated retention and churn-prevention strategy - Partner closely with Product, CS and Education/Enablement teams. - Work hand-in-hand with Marketing Operations to build the technical infrastructure - Bring a strategic, product-marketing mindset to every decision WHO YOU ARE - 5+ years in lifecycle marketing, customer marketing, or CRM/email marketing, with direct ownership of retention or expansion outcomes - Experience across both self-serve/product-led and sales-assisted customer motions. - Hands-on experience with a lifecycle/CRM platform (e.g., Customer.io http://Customer.io, Braze, Iterable) and comfort working with product usage data to inform campaigns - Strong instincts for making your impact clear and visible to the teams you work with, even when that impact isn't easy to measure - Comfort operating with ambiguity and driving alignment across multiple stakeholders - A bias toward auditing and improving what exists OUR STACK - Outreaches and Initiatives: Candu https://www.candu.ai/, Customer.io http://Customer.io, Guideflow https://www.guideflow.com/, PromptLayer https://www.promptlayer.com/ - CRM: Vitally https://www.vitally.io/ and Hubspot https://www.hubspot.com/ - Data Activation: Hightouch https://hightouch.com/, Segment segment.com, Zapier https://zapier.com/app/zaps, Cargo https://app.getcargo.io/ - Data Transformation: dbt https://www.getdbt.com/ NICE TO HAVE - Experience supporting both self-serve and sales-assisted lifecycle paths - Background in ecommerce, especially with tools like Shopify, Klaviyo or Recharge - Exposure to monetisation levers such as usage-based pricing, expansion triggers or plan migrations AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy https://www.gorgias.com/legal/applicant-privacy-policy. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.