Senior LMS Administrator

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone. You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth. **What you’ll do (Role Expectations)** - Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives - Oversees the health, security, and configuration of the company's internal servers and technical systems - Manages the customer support queue by diagnosing technical issues, providing timely solutions, and escalating complex tickets as needed - Acts as a primary liaison between technical teams and business stakeholders to ensure project requirements are clearly communicated and executed - Continuously evaluates operational workflows to develop, document, and maintain efficient, scalable processes **Who You Are (Success Profile)** - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. **What We’re Looking for (Minimum Qualifications)** - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 8-10 years of experience as an LMS Administrator with a heavy, verified focus on Cornerstone, alongside experience configuring a variety of other LMS platforms (such as Skilljar) - Demonstrated 5-6years of experience with Cornerstone implementation, including building custom events and curriculums from the ground up - Strong problem-solving, multi-tasking, and troubleshooting capabilities with an uncompromising attention to detail - Exceptional written, verbal, and interpersonal communication skills, with a proven ability to align with stakeholders at all organizational levels - An autonomous, self-motivated work style—someone who is driven to provide both immediate tactical fixes and long-term strategic solutions **What Will Make You Stand Out (Preferred Qualifications)** - Experience leveraging AI-powered analytics or automated workflows within an LMS to optimize course recommendations and streamline user administration tasks - Deep, hands-on Cornerstone Administration certification or advanced implementation expertise - LMS coding experience (HTML/CSS, JavaScript, or API integration work) to customize and elevate the learner user interface #LI-Hybrid #LI-KM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.