Senior Loan Growth Manager

Job description

**About Us** Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. ### Role Summary You are the player-coach who scales loan operations end-to-end. You’ll own the campaigns engine (Crypto Loan / UAT Loan / INS Loan), run the collateral listing/delisting program with Risk, and turn competitive intel into parameter and pricing changes. You ship reliably, read the data, and lead a small team. ### Key Responsibilities 1. **Growth & Marketing Operations** - Set quarterly campaign strategy and calendar; define mechanics, budgets, T&Cs; localize with regional teams. - Orchestrate execution across Product, Design, CRM (landing pages, push/email, banners). - Own UAT for campaign logic (rates, LTV tiers, rewards, attribution). - Measure and optimize: eFTD, active borrowers, AUM, ARPU, CAC/ROI; publish weekly dashboards and post-mortems. 1. **Collateral Listing/Delisting Program (Margin Loans)** - Chair the cross-functional workflow from intake → approval → rollout. - With Risk/Treasury/Compliance/Legal, propose and calibrate parameters: initial/maintenance LTV, haircuts, borrow caps, interest, regions. - Manage change management: staging verification, production checks, announcements, API/Docs updates. - Monitor after go-live (alerts, circuit breakers, user tickets); lead incident response and rollback when needed. 1. **Pricing, Risk & Liquidity Partnership** - Build data-backed proposals for pricing, LTV automation, and liquidation thresholds; align with credit risk. - Coordinate Treasury/capital-markets to optimize internal liquidity and cost of funds for promotions and new collaterals. - Maintain audit-ready records of approvals and parameter history. 1. **Competitive Intelligence → Action** - Maintain a living “rate & rules” tracker for Binance/OKX/Bitget and top regional players (rates, LTVs, VIP tiers, promos, liquidation logic, supported assets). - Produce monthly “so what” briefs; drive concrete changes (e.g., parameter updates, promo angles, new asset candidates). ## Success Metrics - **Growth:** lift in eFTD, active borrowers, Loan AUM; campaign ROI vs. budget. - **Reliability:** 0 critical defects in parameter changes; % on-time launches. - **Risk & Liquidity:** parameter changes within approved bands; no uncontrolled exposure; utilization of borrow caps. - **Intel to Action:** adoption rate of monthly recommendations; time from insight → shipped change. - **Ops Hygiene:** SOP freshness, audit completeness, CS ticket reduction. ### What You’ll Bring **Must-have** - 5–8 years in crypto/fintech/exchange operations or lending. - Proven record shipping multi-team launches (campaigns or listings) with rigorous UAT. - Strong data skills: Excel/Sheets; working SQL (BigQuery/MySQL) for self-serve analysis; dashboard familiarity (Looker/Metabase/Tableau). - Solid grasp of lending mechanics: LTV/haircuts, liquidation, collateral valuation, regional restrictions. - Cross-functional influence with Risk, Treasury, Product, Compliance, Legal. - Clear written comms; fluent English and Mandarin. **Nice-to-have** - Hands-on experience with collateral onboarding/offboarding and pricing playbooks. - CRM/A/B testing (Braze/Iterable); Python for ad-hoc analysis. - Familiarity with KYC/AML frameworks and public announcements/API docs processes. ### Tools Jira/Confluence, BigQuery/MySQL, Looker/Metabase/Tableau, Sheets/Excel, Braze/Iterable, internal admin tools, Lark/Slack. **Why Join Us** At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.