Senior Logistics / Transport Service Manager

Job description

## Hi, we’re Back Market. We’re here to help **make tech reliable, affordable, and better than new**. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. **Our mission is simple: to do more with what we already have.** Are you ready to join us? Within the Operations/Customer Delight team, you will be part of the Logistics team. You will be in charge of the Back Market transportation network powering our deliveries, returns and logistics services. ## **YOUR MISSION (IF YOU ACCEPT IT): 🥇** - **Own and optimize a global carrier network** spanning 15+ active partners worldwide. You will drive carrier performance, lead annual commercial negotiations, and oversee service quality with a sharp focus on delivery incident resolution and logistics fraud prevention. - **Power Back Market's logistics services** through strategic carrier partnerships. Our seller-facing logistics offerings rely on strong outbound and return shipping capabilities. You will negotiate best-in-class rates and conditions, and supervise day-to-day operations to fuel the growth of our services across our seller network. - **Deliver on performance at scale** across 10M+ outbound and return parcels per year, globally. Delivery performance is a direct driver of customer satisfaction and conversion. You will track KPIs, report on short- and mid-term improvement plans, and identify long-term initiatives to accelerate our delivery promise and increase our on-time delivery rate. - **Shape the future of the delivery experience**. From new delivery modes to innovative return solutions, you will lead projects that bring more flexibility and customization to our customers, both pre- and post-purchase, and embed these capabilities seamlessly into Back Market's ecosystem. ## **YOU ARE IN THE RIGHT PLACE IF: ⭐** - You have at least 5-7 years of experience in Logistics and/or partnership management and/or customer service - You possess strong organizational, analytical and multitasking abilities. - You are fluent in English and French - You're adaptable and open to learning in a dynamic environment. - You have a good knowledge in data and analytics skills - You are interested in evolving at Back Market under this individual /expert contributor role ## **ABOUT THE ROLE:** - Individual contributor role - Based in Paris or Bordeaux, France - Hybrid - 3 days per week at the office mandatory ## **WHY SHOULD YOU JOIN US ? ✌🏼** At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.